Pharmacy Technician

Upperline Health, Inc.; Florida; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k) with company match

PTO

Parental leave

Job summary

Upperline Health Plus is seeking a full-time Remote Pharmacy Technician to support our clinical pharmacy program. Working under the supervision of a licensed Pharmacist, you will perform outreach, gather medication histories, and aid in adherence initiatives.

This is a fully remote, Monday–Friday position with no dispensing or on-site duties. You will collaborate with clinical pharmacists to address medication-related outreach, reconciliation, and quality gap closure while ensuring HIPAA

Qualifications

• This role requires a minimum of three years as a pharmacy technician with reconciliation and medication history experience.
• Active Florida licensure is required to perform remote medication-related activities.
• Candidate must be comfortable working remotely with HIPAA compliant practices and secure data handling.
• Strong communication via phone and collaboration with pharmacists and care teams is essential.

Responsibilities

• Conduct outbound phone outreach to obtain and verify complete medication histories.
• Perform accurate medication reconciliation and flag discrepancies for pharmacist review.
• Promote medication adherence through refill reminders and 90-day prescription coordination.
• Document outcomes in the EHR and care management platform for quality measures.
• Identify copay assistance programs and affordability options for pharmacist review.
• Coordinate with patients, providers, and pharmacies to resolve access barriers.
• Maintain HIPAA-compliant documentation and remote work governance.
• Support quality gap closure initiatives and generate routine reports.

Skills

Medication histories

Medication reconciliation

Pharmacy terminology

Phone communication

Customer service

HIPAA compliance

EHR proficiency

Care coordination

Education

PTCB certification (CPhT)

Tools

MS Office (Word/Excel/Outlook)

Job description

Upperline Health Plus is an ACO partnering with a diverse network of healthcare providers and practices to deliver coordinated, value-based care to Medicare populations. Our clinical team — physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers — works together to address patients' immediate and long-term health needs. We put patients at the center of value-based care.

About the Remote Pharmacy Technician

We are seeking a full-time Remote Pharmacy Technician to support our clinical pharmacy program. Working under the direct supervision of a licensed Pharmacist, you will conduct telephonic patient outreach, gather medication histories, and support medication adherence initiatives that drive our quality and cost-of-care measures. This is a fully remote role on a Monday-Friday schedule, with no dispensing or on-site duties.

As part of a growing value-based care organization, this is an opportunity to apply your pharmacy technician skills in a population health setting and work directly alongside clinical pharmacists on medication-related outreach, medication reconciliation, and quality gap closure.

*Must have active Florida licensure.*

What You'll Do

• Conduct outbound telephone outreach to patients to obtain, collect, and verify complete medication histories, including prescription medications, over-the-counter products, and dietary supplements
• Conduct accurate and comprehensive medication reconciliation and elevate medication-related clinical questions or discrepancies to the supervising Pharmacist for review
• Promote medication adherence through proactive patient outreach, including refill reminders, gap-in-care follow-up, and coordination of 90-day prescriptions and mail-order pharmacy transitions
• Assist with quality measure gap closure (e.g., statin therapy, medication adherence) and document outcomes in the EHR and care management platform
• Research and identify medication copay assistance, manufacturer patient assistance programs, and other available affordability options for pharmacist review
• Collaborate with internal patient care team, external healthcare providers, and retail pharmacies to coordinate medication-related needs, resolve access barriers, and support continuity of care
• Maintain accurate, timely documentation in the EHR and generate routine reports for the clinical pharmacy team
• Protect patient privacy and maintain HIPAA compliance in a remote work environment
• Perform other duties as assigned by the supervising Pharmacist

Qualifications of the Remote Pharmacy Technician

• Minimum of three (3) years of pharmacy technician experience, including substantial experience conducting medication reconciliation, obtaining medication histories, and supporting medication therapy management services
• Strong understanding of pharmacy terminology, prescription medications, OTC products, and dietary supplements
• Strong attention to detail and ability to maintain accurate medication and patient information
• Comfort spending the majority of the day on the phone with patients, prescriber offices, and payers
• Exceptional customer service skills with an empathetic, compassionate, and professional demeanor in every interaction
• Strong organizational skills and self-motivation, with the ability to manage a daily outreach queue independently
• Proficiency with information technology, including Microsoft Office (Word, Excel, Outlook) and the ability to become quickly proficient with our EHR and care management platforms
• Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
• Enjoys working in a team-based environment with active collaboration across a fully remote clinical team
• Reliable, punctual, and dedicated, with the accountability that remote work requires

Preferred Qualifications

• PTCB certification (CPhT)
• Bilingual — Spanish highly preferred
• Managed care or ACO / value-based care experience
• Experience with Star Ratings, or HEDIS quality measures
• Multi-state registration or eligibility for registration in additional states as required by applicable state regulations

Comprehensive benefit options include medical, dental and vision, 401(k) with company match, PTO, and parental leave.

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full-time (fully remote)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.