Pharmacy Technician - Hybrid

Central Florida Health Care; Winter Haven (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Central Florida Health Care seeks a Hybrid Pharmacy Technician to support remote administrative tasks across multiple CFHC sites and provide on-call, in-person coverage when needed. This role covers remote data entry, patient follow-up, queue management, and phone support, with onsite dispensing assistance under pharmacist supervision when required.

It demands reliability, good math skills, and strong computer literacy to support a fast-paced pharmacy workflow.

Qualifications

• Graduate of accredited Pharmacy Program or HS Diploma with Pharmacy Certificate.
• Florida Board of Pharmacy Registration.
• Active Pharmacy Technician licensure (National) preferred.
• Active Basic Life Support certification.
• 1–2 years pharmacy technician experience preferred.
• Strong math and computer literacy.
• Filing and documentation skills.
• Understanding of pharmacy equipment and workflows.
• Ability to travel to CFHC pharmacy sites as needed.

Responsibilities

• Perform remote data entry of prescriptions and medication documentation.
• Manage pharmacy queues for multiple CFHC sites.
• Conduct patient follow-up calls for medication readiness, refills, prior authorizations, and general inquiries.
• Answer incoming pharmacy calls and triage or resolve issues.
• Assist with third-party billing preparation and resolution.
• Support accurate documentation, filing, and electronic record maintenance.
• Collaborate with onsite pharmacy staff to ensure continuity of workflow and timely patient care.
• Provide on-site coverage as needed to CFHC sites.

Skills

Pharmacy knowledge

Communication skills

Independent work

Technology literacy

Remote work readiness

Education

Graduate of accredited Pharmacy Program

High School Diploma / GED + Pharmacy Certificate

Florida Board of Pharmacy Registration

Active Basic Life Support (BLS) certification

Active National Pharmacy Technician Licensure (preferred)

Tools

Pharmacy software systems

Job description

Reports to: 340B Pharmacy Services Supervisor

FLSA Status: Non-Exempt
Personnel Supervised: None

POSITION SUMMARY

This hybrid position supports multiple pharmacies by providing remote administrative and operational pharmacy support, while also serving as an on-call, in-person pharmacy technician to provide coverage at a Central Florida Health Care (CFHC) pharmacy site when needed.

Primary responsibilities include remote patient follow-up, data entry, pharmacy queue management, and phone support. When required, the technician will report onsite to support pharmacy operations and cover technician shifts.

MINIMAL QUALIFICATIONS

• Education: Graduate of an accredited Pharmacy Program or High School Diploma/GED and Certificate from an employer sponsored Pharmacy program.
• Florida Board of Pharmacy Registration
• Active Pharmacy Technician Licensure (National) preferred
• Active Basic Life Support certification
• 1 – 2 years pharmacy technician experience in a pharmacy preferred
• Basic Math skills
• Strong Computer literacy
• Filing and documentation skills
• Understanding of use of pharmacy equipment and workflows
• Ability to work independently and manage tasks remotely
• Reliable transportation and ability to travel to CFHC pharmacy sites as needed

GENERAL RESPONSIBILITIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following

• Be familiar with CFHC’s program philosophies, goals, and objectives and comply with all CFHC policies, procedures, and applicable state and federal regulations.
• Maintain patient confidentiality in compliance with HIPAA guidelines.
• Treat patients, staff, and visitors with courtesy, sensitivity, and respect.
• Adhere to CFHC quality policies and actively participate in quality improvement activities.
• Follow all safety, OSHA, and exposure control requirements.
• Report to the Director of Pharmacy any information or situations that may impact patient care or CFHC liability.
• Attend and participate in mandatory CFHC meetings as designated.
• Maintain a neat and professional appearance.
• Carry out other duties as assigned.

REMOTE / ADMINISTRATIVE PHARMCY SUPPORT

• Perform remote data entry of prescriptions and medication-related documentation.
• Manage and work pharmacy queues for multiple CFHC pharmacy locations.
• Conduct patient follow-up calls related to medication readiness, refills, prior authorizations, and general pharmacy inquiries.
• Answer incoming pharmacy phone calls and appropriately triage or resolve issues.
• Assist with third-party billing preparation and resolution as assigned.
• Support accurate documentation, filing, and electronic record maintenance.
• Collaborate with onsite pharmacy staff to ensure continuity of workflow and timely patient care.

ONSITE /FILL-IN PHARMACY SUPPORT

• Serve as an on-call pharmacy technician to provide in-person coverage at CFHC pharmacy sites as needed.
• Assist with medication preparation, labeling, and dispensing under pharmacist supervision when onsite.
• Receive and store incoming supplies and maintain inventory accuracy when working onsite.
• Clean and maintain pharmacy equipment and work areas according to prescribed procedures.
• Assist in maintaining proper drug storage, inventory, and sales records.

PHYSICAL REQUIREMENTS

• Requires 80% or more time spent standing/walking.
• Independently mobile.
• Working under tight deadlines.
• Ability to lift weight equivalent to that required when repositioning equipment and lifting supplies.
• Ability to adapt and function in varying environments of workload, worksites and work shifts.
• Environmentally exposed to a variety of contagious diseases and other patient related conditions.

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.