Pharmacy Technician

Heart of Ohio Family Health Centers; Columbus (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

Heart of Ohio Family Health Centers in Columbus, OH is seeking a Pharmacy Technician to greet staff and patients, process prescriptions, and support pharmacy operations. You will work with Allscripts and PioneerRx, perform data entry and insurance adjudication, manage inventory, and assist in compounding under supervision.

The position requires HS diploma, Ohio Board of Pharmacy registration, and strong attention to detail.

Qualifications

• Must be 18+ years old with HS diploma or equivalent.
• Registration with the Ohio State Board of Pharmacy required/trainee status.
• PTCB/ExCPT certification preferred at hire.
• Knowledge of the 340B program preferred.
• Retail pharmacy experience preferred.
• Experience with Allscripts and PioneerRx preferred.
• Understanding of dispensing laws and third-party payer issues.
• Ability to enter data accurately (min 45 wpm) and input prescriptions as directed.
• Strong communication and telephone skills; team-oriented.

Responsibilities

• Support pharmacy services by assembling and dispensing medications accurately.
• Process prescriptions via paper and electronic formats.
• Adjudicate prescriptions through insurance and assist with cost-saving options.
• Respond to provider and patient requests by phone, computer or in person.
• Maintain records in line with policy and state/federal law.
• Inventory management including controlled substances and stock control.
• Non-sterile compounding; ensure accuracy and safety.
• Demonstrate care, resilience and professional demeanor in a fast-paced environment.

Skills

Pharmacy experience

Data entry

Customer service

Typing 45 wpm

Allscripts / PioneerRx knowledge

Education

High school diploma or equivalent

OSPB registration or trainee/tech status

Tools

Allscripts

PioneerRx

340B program knowledge

Job description

Job Summary

• Greet patients, visitors and others upon entry
• Process prescriptions by performing data entry, adjudication of insurance claims, filling and providing medications to patients at pick-up
• Support the clinical staff with obtaining information for the dispensation of prescriptions, as necessary

Job Duties and Responsibilities

• Support of pharmacy services by assembling and dispensing medications in an efficient, accurate and patient-centered manner
• Process prescriptions via paper and electronic prescription formats
• Adjudication of prescriptions through insurance while being conscious of out-of-pocket costs and exploring ways to provide patients with medications at the lowest possible cost
• Respond to requests from providers and patients via phone, computer and face-to-face interactions
• Assisting in the maintenance of records in accordance with company policy and state/federal law
• Inventory management which includes, but not limited to, annual controlled substance inventory and daily maintenance of in-stock medications and supplies
• Non-sterile compounding
• Attention to detail, analytical skills, admirable customer service and dependability is a must
• A positive attitude with a passion for providing high-quality, holistic, and compassionate care to every patient every time
• Willingness to continuously grow, learn and accept different cultures in an environment surrounded by great diversity
• Maintain compliance with Ohio State Board of Pharmacy licensing requirements and Heart of Ohio Health Relias training (and others as necessary)

Equipment Operated

• Telephone
• Computer
• Printer
• Fax machine
• Copier
• Other office equipment as assigned

Facility Environment

Heart of Ohio Family Health operates in multiple locations, in Columbus, OH. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. This position’s primary work area is within the pharmacy on the second floor (elevator access on site).

The pharmacy area:

• kept at a normal working temperature
• sanitized daily
• maintains standard pharmacy environment with minimal opportunities to sit, long hours standing
• maintains standard office equipment; i.e., computer, copier, fax machine, etc. at a normal working height

Physical Demands and Requirements

• Mobility = ability to easily move without assistance
• Bending = occasional bending from the waist and knees
• Reaching = occasional reaching no higher than normal arm stretch
• Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
• Pushing/Pulling = ability to push or pull a normal office environment
• Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
• Hearing = ability to accurately hear and react to the normal tone of a person’s voice
• Visual = ability to safely and accurately see and react to factors and objects in a normal setting
• Speaking = ability to pronounce words clearly to be understood by another individual

Dress Requirement

Scrubs in accordance to Heart of Ohio Family Health’s dress code policy

Work Schedule

Full Time
Monday through Friday during standard business hours
Times are subject to change due to business necessity
Non-Exempt

Reporting

Reports to: Pharmacy Manager

Job Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Registration (Trainee or Registered/Certified) with the Ohio State Board of Pharmacy required
• National certification from an accredited pharmacy technician certification program (PTCB, ExCPT, etc.) preferred at hire
• Knowledge of the 340B program preferred
• Previous experience in a retail pharmacy preferred
• Prefer experience with Allscripts and PioneerRx software system
• Understanding of laws and regulations impacting the medication dispensing process preferred
• Prefer an understanding of third-party payer benefits, the requirements and troubleshooting rejected claims
• Ability to accurately enter data, preferably typing at a minimum of 45 wpm
• Ability to accurately input prescriptions and/or other information as dictated by the pharmacist
• Has the ability to diffuse and handle difficult situations by using good judgment, control of emotion and diplomacy
• Demonstrates grammatically-correct verbal and written communication skills
• Demonstrates efficient and courteous telephone skills
• Demonstrates resilience, a positive attitude and the ability to work well in a fast paced, rapidly changing environment
• Ability to work in a team setting and/or with minimal supervision