PHARMACY/TECHNICIAN

Kroger; Bullhead City (AZ); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Wide healthcare coverage

Flexible scheduling

Paid time off

Employee counseling program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger in the United States seeks a pharmacy clerk to deliver exceptional customer service, handle reception duties, and support pharmacists. The role emphasizes fairness, safety, and compliance with health regulations while assisting customers with wellness products and services.

The position involves processing orders, managing inventory, billing, and maintaining clean, organized work areas to ensure a positive customer experience.

Qualifications

• High school education or equivalent required.
• Ability to handle highly confidential information.
• Meet state requirements to perform the position functions.

Responsibilities

• Comply with local, state and federal regulations; report illegal activity (robbery, theft or fraud).
• Comply with and reinforce all food safety, sanitation and health code regulations, and notify store management of unsafe conditions.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines on computerized inventory management, control and ordering of medications, devices, supplements and supplies.
• Maintain departmental standards, keeping workstations and customer waiting areas clean and organized.
• Count, measure and prepare specified products using best practices.
• Complete billing procedures to ensure best value to customer and company.
• Answer phone, triage calls and respond to inquiries appropriately.

Skills

Customer service

HIPAA compliance

Attention to detail

Teamwork

Education

High School Diploma or GED

Job description

Job Description

Provide exceptional customer service to help people live healthier lives by treating our customers/employees fairly and ethically, providing a safe, clean, inclusive environment, being a responsible member of the community, and delivering the right products and services at the right time with fair and accurate pricing. Direct patient intervention including health and wellness services consistent with state and federal laws. Demonstrate respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Comply with local, state and federal regulations; report illegal activity (robbery, theft or fraud)
• Comply with and reinforce all food safety, sanitation and health code regulations, and notify store management of unsafe conditions
• Understand and perform ordering functions with primary and secondary wholesalers
• Follow company guidelines on computerized inventory management, control and ordering of medications, devices, supplements and supplies
• Maintain departmental standards, keeping workstations and customer waiting areas clean and organized
• Count, measure and prepare specified products using best practices
• Complete billing procedures to ensure best value to customer and company
• Answer phone, triage calls and respond to inquiries appropriately
• Adhere to vendor coupon guidelines, cash shortage limits and shrink guidelines
• Operate cash register and handle cashier policies to prevent loss, including electronic fund transactions
• Provide stellar customer experience while accurately completing reception, data entry, adjudication and product dispensing
• Assist pharmacist in responsibilities that do not require professional judgement
• Understand and comply with HIPAA regulations and company policies
• Support company health and wellness initiatives
• Put away legend orders, including Central Fill deliveries
• Work cooperatively in a high‑paced, sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve customer/business issues
• Support minors, individuals with special needs, and older adults through direct interaction
• Perform essential job functions with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• Minimum age 18
• Ability to handle highly confidential information
• Meet state requirements to perform the position functions

Desired

• Previous comparable experience
• Equivalent experience as a pharmacy clerk
• Familiarity with EPRN

Benefits

• Wide range of healthcare coverage, including medical, dental, vision and prescription options
• Flexible scheduling for full‑ and part‑time roles, paid time off, holiday and sick pay based on eligibility and length of service
• Free counseling through Employee Assistance Program; confidential financial tools and coaching with Goldman Sachs Ayco
• Associate discounts on purchases, travel, technology and more
• Up to $21,000 in tuition reimbursement over career via Continuing Education program
• Pervasive potential for growth with training programs and diverse career pathways