Pharmacy Technician

ProSearch; Brunswick (ME); On-site; USD 28,000 - 34,000; Full time

Job summary

ProSearch is seeking a Pharmacy technician in Brunswick, Maine to support pharmacists from prescription entry to fulfillment. You will manage patient profiles, verify insurance and assist with patient inquiries while upholding privacy and regulatory standards.

The role requires strong data entry, multitasking and excellent customer service in a fast-paced environment. HIPAA compliance and experience with pharmacy terminology are preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical setting and/or knowledge of pharmacy terms and abbreviations preferred.

Responsibilities

• Assist pharmacists in fulfillment of prescription orders from start to finish.
• Create and maintain accurate patient profiles including demographics and insurance.
• Answer routine inquiries regarding drug coverage, prices and formulary listings.
• Adhere to HIPAA and board of pharmacy regulations to protect patient privacy.
• Perform data entry, filling, shipping, call center, register and inventory tasks.
• Use Athena EMR to coordinate refills and non-clinical questions with staff.
• Review medication purchases to support cost-effective decisions.
• Engage with patients and internal customers with professional conduct.
• Participate in department meetings and process-improvement activities.

Skills

Data entry

Word processing

Telephone etiquette

Multitasking

Attention to detail

Problem solving

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Tools

Athena EMR

Windows-based computer skills

Job description

We're hiring a Pharmacy technician for a Brunswick, Maine location! The pharmacy technician assists the pharmacists in the fulfillment of prescription orders from start to finish while providing excellent customer service and supporting all pharmacy department and organizational goals.

Job Description:

• Creates and maintains accurate patient profiles including demographics, insurance, allergies, etc. to ensure accurate and timely filling of prescription orders and insurance adjudication
• Balances quality and efficiency in the performance of all pharmacy tasks to contribute to both patient outcomes and broader team goals
• Answers routine inquiries regarding health plan drug coverage, prices, product availability, formulary listings, and pharmacy services. Uses discretion and good judgment in dealing with the questions and problems of patients and clinical staff.
• Abides by all HIPAA, DOD, CMS, state, federal and board of pharmacy laws and regulations, as well as departmental and organizational policies to protect the privacy of customers and MPHC
• Performs all tasks associated with each workstation in the pharmacy as assigned; to include but not limited to data entry, filling, shipping, call center, register, and inventory management to support the pharmacy group in its metric goals
• Utilizes the electronic Medical Record (Athena) to correspond with internal delivery system staff to request medication refills and ask and answer non-clinical questions related to patient medications, authorizations, interactions, etc.
• Utilizes established reports to review current and new medication purchases to ensure the best purchasing decisions are being made to reduce expenses for the patient and organization
• Serves as a professional role model to both pharmacy staff and other departments in fulfilling the organizational mission and patient care objective
• Displays a positive attitude and initiates responsibility and cooperation where it concerns patient care, pharmacy/clinical staff relations as well as other aspects of pharmacy development and service.
• Advocates and promotes, by personal example, excellence of service as an integral part of the pharmacy department.
• Participates in all department and pharmacy group meetings and process improvement activities, including maintenance of visual management and metrics

Education/Experience:

• High school diploma or equivalent required.
• Experience in a medical setting and/or knowledge of pharmacy terms and abbreviations preferred.

Required License(s) and/or Certification(s):

• Active pharmacy license for state applying or eligibility/ability to obtain pharmacy license within 90 days
• National Pharmacy Certification preferred
• Windows Based Computer skills: data entry and word processing ability
• Demonstrated telephone etiquette and positive interpersonal skills
• Ability to handle difficult conversations with patients and internal customers
• Ability to multitask among phone and face to face interactions despite frequent interruptions
• Strong attention to detail
• Ability to analyze and problem solve
• Detailed oriented and excellent follow through skills
• Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers
• Prioritizes time and tasks appropriately, efficiently, and effectively
• Ability to excel in a fast paced, high production, high stress environment

The pay range for this position is between $20.00-$24.50/hour. Salary Range Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. Compensation may also vary based on where a role is performed.