Pharmacy Tech Support Call Center Representative (Home-Based)

IQVIA; Tampa (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in commercial solutions is seeking a remote Pharmacy Tech Support Call Center Representative. This role involves providing payment assistance solutions and addressing requests related to card activation and program eligibility. Candidates should have pharmacy technician experience and excellent communication skills, with the potential for full-time conversion.

Qualifications

• Pharmacy Technician experience required.
• Call center experience (3+ years preferred).
• Experience in medical claim processing is a plus.

Responsibilities

• Provide initial support via telephone, email, fax, or other contact methods.
• Assess user issues and offer first-level support for resolution.
• Document resolution details and escalate unresolved issues promptly.

Skills

Customer Service

Problem Solving

Communication

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

HIPAA certification

Job description

Pharmacy Tech Support Call Center Representative (Home-Based)

Join to apply for the Pharmacy Tech Support Call Center Representative (Home-Based) role at IQVIA.

IQVIA is a global provider of commercial solutions, helping biopharma, medical device, and diagnostic companies deliver therapies to those in need. We support patients through programs managed by our extensive Commercial Sales & Medical Solutions (CSMS) organization, which includes over 10,000 professionals across more than 30 countries.

We are currently seeking a remote (work from home) contract Pharmacy Support Call Center Representative to join our team. In this role, you will provide payment assistance solutions, such as co-pay cards or vouchers, and handle requests related to card activation, program eligibility, benefits explanation, and troubleshooting submission rejections.

Role Purpose

Serve as the primary call center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program. Address requests like card activation, eligibility, benefit explanation, and troubleshooting.

Job Responsibilities

1. Provide initial support via telephone, email, fax, or other contact methods.
2. Assess user issues and offer first-level support for resolution.
3. Document resolution details and escalate unresolved issues promptly.
4. Identify operational challenges and suggest improvements to management.

Work 40 hours per week, with shifts at 8:30 am – 5:30 pm EST or 11:00 am – 8:00 pm EST, under moderate supervision.

Minimum Education & Experience

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certification.
• Call center experience (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

IQVIA is an Equal Opportunity Employer. This is a contract role managed by an external agency, with potential for full-time conversion.