Call Center Representative

Progressive Insurance; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

Progressive Insurance seeks dedicated customer service representatives to join its remote call center team. Candidates will assist customers with insurance and billing inquiries, while offering products to enhance their coverage. Training is provided, and the work environment promotes collaborative customer service. Full-time hours with flexible scheduling are available.

Benefits

401(k) with company match

Medical, dental & vision

Wellness & mental health programs

Paid time off, including volunteer time

Parental & family leave

Qualifications

• Minimum of two years of relevant work experience or two years post-secondary education.
• Property & Casualty license required for sales role with training provided.

Responsibilities

• Support customer inquiries and insurance policy needs.
• Care for customers recently in accidents and set up new claims.
• Share expertise of Progressive products and services.

Skills

Multitasking

Customer service experience

Education

Relevant work experience

Post-secondary education

Property & Casualty license

Job description

Get AI-powered advice on this job and more exclusive features.

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job Opportunities

• Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
• Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
• Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
  
  

Must-have Qualifications

• A minimum of two years relevant work experience.
• {OR} A minimum of two years post-secondary education
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
• Training starts: August and September 2025
  
  

Schedule: This is a full-time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of training.

Work From Home Office Requirements

• Designated workspace free from noise and other distractions
• High-speed internet at your expense unless otherwise required by law
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector
  
  

Compensation

• $21.00 or $22.00 per hour depending on the role you are selected for
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards
• Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
  
  

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
  
  

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

Referrals increase your chances of interviewing at Progressive Insurance by 2x

Get notified about new Call Center Representative jobs in Texas, United States.

Texas, United States $15.00-$19.00 1 week ago

Texas, United States $17.00-$18.05 4 days ago

Texas, United States $15.00-$19.00 1 week ago

Remote Call CenterCustomer Service Representative

RCM Customer Service Representative - Remote

Healthcare Customer Service Collections - Self-Pay

College Station, TX $16.00-$19.00 6 hours ago

VBC Customer Services Representative I - Remote

Full-time Globe Call Center Outbound Specialist

Pharmacy Tech Support Call Center Representative (Home-Based)

Life and Annuity Call Center Rep - US REMOTE

Texas, United States $35,000.00-$65,000.00 3 weeks ago

Correspondence Representative - National Remote

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.