Pharmacy Tech I - OP

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking a Pharmacy Technician for their Retail/Outpatient Pharmacy in Phoenix, AZ. Under pharmacist supervision, you will assist with medication preparation, dispensing support, and customer service.

Responsibilities include processing prescriptions, managing inventory, and ensuring compliance with Arizona Board of Pharmacy rules. A valid AZ Tech license and PTCB/NHA certification are preferred.

Qualifications

• High School Diploma (or equivalent) required.
• Previous experience as a pharmacy technician in a retail or outpatient setting preferred.
• Demonstrated ability to develop collaborative relationships within the pharmacy and patient care team.
• Excellent oral and written communication skills.
• Strong customer service orientation.
• Experience with pharmacy software and POS systems.
• Bilingual in English/Spanish preferred but not required.
• Licensed Pharmacy Technician in Arizona.
• National certification (PTCB or NHA).

Responsibilities

• Assist in preparation and labeling of medications under pharmacist supervision.
• Process prescriptions using pharmacy information software and maintain patient records.
• Handle insurance claims, billing, and revenue capture for medications.
• Provide first-line customer service at the pharmacy counter and via phone.
• Assist with inventory management and stocking from vendors.
• Participate in quality assurance and departmental procedures; support process improvements.

Skills

Collaborative teamwork

Oral & written comms

Customer service

Bilingual English/Spanish

Attention to detail

Education

High School Diploma

Tools

Pharmacy software

POS systems

Job description

Department: PCH-MAIN | Pharmacy - Retail

Location: Phoenix

Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 8am-8pm

Category: Pharmacy

Posting #: 1057032

Employee Type: Full-Time

Position Summary

This position, under the supervision of a Pharmacist, assists in the procurement, storage, preparation, distribution, and delivery of medications, information, and other pharmaceutical products to Phoenix Children’s patients. Duties are performed in accordance with all applicable Arizona Board of Pharmacy statutes and rules and department policies and procedures. This position reports directly to the Outpatient Pharmacy Supervisors. This position also receives supervision from Clinical Pharmacists, Lead Pharmacists, and Lead Pharmacy Technicians. This position does not supervise any other positions.

Position Duties

• Meditation Preparation
  Assists in accurately preparing and labeling medications in accordance with Arizona Board of Pharmacy statutes, rules, and department policy. Verifies accuracy under the supervision of a pharmacist prior to dispensing and delivery in accordance with scope of practice and department procedure. Defers to supervising pharmacist when appropriate.
• Utilizes pharmacy information software to process prescriptions and maintain patient records, ensuring that all information is accurate and complete. Processes insurance claims, bills medications, and credits when appropriate, to ensure accurate and timely revenue capture.
• Customer Service Support
  Actively performs as the first line for customer service support for the Pharmacy by answering telephones appropriately and provides direct service to hospital staff and external customers at the Pharmacy service counter. Operates Point of Sale system, assists with packaging and processing of medication orders for home delivery and clinic delivery in accordance with regulations and department policy, actively triages telephone calls and Vocera messages in a timely manner and defers calls and questions to a pharmacist when issue is outside of scope of practice. Exhibits Phoenix Children's Values of excellence in clinical care, service, and communication at all times. Proactively solves customer service issues independently when appropriate.
  • Inventory Management
    Supports maintenance of established inventory levels of medications and supplies. Assists with receipt and stocking of medications and supplies from designated vendors and Phoenix Children's Supply Chain. Rotates pharmacy inventory to ensure oldest stock is utilized first and all expired supplies and medications are removed prior to stated expiration date.
    • Quality Assurance
      Completes and documents various quality assurance measures and checklists including, but not limited to; cleaning logs, equipment maintenance, inventory management logs and any other record keeping tool as required. Follows all department and hospital environment of care and waste control for pharmaceutical and non-pharmaceutical waste in accordance with established standards, procedures, and regulatory requirements.
      • Department Requirements
        Participates in a variety of department process improvement initiatives, in-service programs, and meetings to maintain ongoing awareness of best practices, methods, and techniques. Utilizes departmental training to serve as a trainer for new staff as requested. May be asked to complete department relevant continuing education.
        • Performs miscellaneous job related duties as requested.
          

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement? 1. High School Diploma or equivalent.
Required Yes No

Experience

Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement? 1. Previous experience as a pharmacy technician in a retail or outpatient pharmacy setting.
Preferred Yes No

Special Skills

• 1. Demonstrated ability to develop collaborative and effective working relationships with all members of the pharmacy and patient care team and ability to work independently and as part of a team to meet assigned goals.
  Required Yes No
• 2. Demonstrated excellent oral and written communication skills.
  Required Yes No
• 3. Demonstrated excellence in provision of customer service.
  Required Yes No
• 4. Experience with pharmacy information software and POS systems.
  Preferred Yes No
• 5. Bilingual in English/Spanish - Preferred but NOT required.
  Preferred Yes No

Additional Requirements

• 1. Licensed Pharmacy Technician in the State of Arizona.
  Required Yes No
• 2. Nationally Certified by PTCB or NHA (National Healthcareer Association).
  Required Yes No

Physical Requirements & Occupational Exposure/Risk Potential

• 1. Physical Requirement - Climbing - Occasionally
• 2. Physical Requirement - Feeling (sensing textures and temperatures) - Constantly
• 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
• 4. Physical Requirement - Hearing - Constantly
• 5. Physical Requirement - Pushing/pulling - Constantly
• 6. Physical Requirement - Reaching - Constantly
• 7. Physical Requirement - Sitting - Frequently
• 8. Physical Requirement - Standing - Frequently
• 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Frequently
• 10. Physical Requirement - Talking - Constantly
• 11. Physical Requirement - Tasting/smelling - Frequently
• 12. Physical Requirement - Walking - Constantly
• 13. Physical Requirement - Near Vision - Constantly
• 14. Physical Requirement - Far Vision - Constantly
• 15. Physical Requirement - Color Discrimination - Constantly
• 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
• 17. Physical Requirement - Lift up to 35 pounds without assistance - Frequently
• 18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
• 19. Occupational Exposure/Risk Potential - Inside office environment - Applicable
• 20. Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
• 21. Occupational Exposure/Risk Potential - Extreme temperatures - Applicable
• 22. Occupational Exposure/Risk Potential - Confined areas - Applicable
• 23. Occupational Exposure/Risk Potential - High places - Applicable
• 24. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
• 25. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
• 26. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
• 27. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
• 28. Occupational Exposure/Risk Potential - Radiation exposure - Applicable
• 29. Occupational Exposure/Risk Potential - Toxic or caustic chemicals - Applicable
• I have reviewed the qualifications, physical requirementsand occupational exposure/risk potential for this position and wish to apply I Agree