Pharmacy Tech Float - RLL Discharge Pharmacy

Hennepin Healthcare; Minneapolis (MN); On-site; USD 40,000 - 48,000; Full time

Job summary

Hennepin Healthcare in Minneapolis is seeking a Pharmacy Technician to join the Red Lower-Level Discharge Pharmacy team. Under supervision of a registered pharmacist, you will perform technical and clerical duties to support safe, accurate prescription processing and patient care.

This full‑time, in‑person role requires a Minnesota Pharmacy Technician registration or Intern license, knowledge of pharmacy systems, and strong customer service.

Qualifications

• High school diploma or GED required.
• Current MN Pharmacy Technician registration or intern license acceptable.
• PTCB/ExCPT certification within 1 year of hire.
• Knowledge of pharmacy software and insurance billing is a plus.

Responsibilities

• Answer phones for the pharmacy department and direct calls.
• Prepackage, label, and dispense prescriptions after pharmacist check.
• Maintain cash registers, credit card machines, and daily cash reporting.
• Process insurance rejections and initiate prior authorization as needed.
• Stock inventory and remove expired medications.

Skills

Customer service

Team player

Communication

Education

High School Diploma or GED

MN State Board Pharmacy Technician Registration

PTCB or ExCPT certification within 1 year

Intern License with MN Board of Pharmacy

Tools

Computer skills

Pharmacy computer systems

Insurance and billing experience

Specialty medications experience

Job description

JOB DETAILS

Department: Red Lower-Level Discharge Pharmacy FTE: 1.0 (80 hours per pay period) Workdays: Monday - Friday and every 4th weekend Shift(s): Day Shift Length: 8 hours Location: In-Person Other: The RLL Discharge Pharmacy would serve as the individual’s primary and home location; but, should be flexible and available to provide coverage at other downtown pharmacy locations as needed.

Purpose of this position

Under the supervision of a registered pharmacist, performs a variety of technical and clerical duties allowable by law, while maintaining a favorable image of the pharmacy within the hospital and in the community.

RESPONSIBILITIES

• Answers phones for the pharmacy department and directs calls to appropriate personnel
• Maintains knowledge of the Hospital Credit and Collection Policy and other related policies
• Prepackages, prepares, labels, and hands out prescriptions after they are checked by a registered pharmacist
• Maintains cash registers, credit card machines, and reporting for cash transactions
• Prepares daily deposits for the cashier’s office
• Bills and credits patient medications
• Stocks inventory in Pharmacy
• Routinely checks and removes outdated and expired medications
• Delivers medications to patient care and ancillary areas and picks up new orders as scheduled
• Files prescriptions and reports
• Maintains the pharmacy in a clean and organized fashion
• Enters outpatient prescriptions
• Obtains and records patient drug histories
• Triages orders, determines priorities, processes orders, and notifies the pharmacist as appropriate
• Performs various calculations to determine the correct dose using weight
• Identifies the appropriate product to process based on the prescription order
• Triages insurance rejections and initiates prior authorization claims as needed
• Uses appropriate pharmaceutical-medical terms, abbreviations, and symbols
• Maintains a working knowledge of general chemical and physical properties of drugs
• Compounding medications as per Minnesota Board of Pharmacy rules and regulations
• Responsible for safe and careful handling of chemotherapeutic medications
• Coordinates ordering and delivery of medications, supplies, and equipment to patients and clinical areas as requested
• Completes intake process for mail service, specialty, transplant, and limited distribution pharmacy patients including new patient enrollment, insurance verification, and medication refill and delivery schedule
• Documents in the EMR or other database applicable patient interactions according to specialty pharmacy practices
• Performs patient tracking, processing of patient specialty medication claims, customer service, issue resolution and/or escalation
• Requests and follows up on refill requests, processes Medicare and transplant claims and works on high level adjudicated claims
• Performs other responsibilities as assigned including but not limited to: back up phone coverage, data collection, reporting, process improvement, and maintenance of patient education materials

QUALIFICATIONS

Minimum Qualifications

• High School Diploma or GE
• Current Pharmacy Technician Registration with MN State Board
• PTCB or ExCPT pharmacy tech certification within 1 year of date of hire, paid for by employee
• -OR-
• Current Intern License with the Minnesota Board of Pharmacy

Preferred Qualifications

• Computer skills
• Knowledge of Pharmacy computer systems
• Insurance and Billing Experience
• Experience working with specialty medications in a health system setting
• Graduate of an accredited Pharmacy Technician Program or a 240-hour employer-based Technician training Program or 1,000 hours of Pharmacy experience

Knowledge/ Skills/ Abilities

• Ability to communicate with other employees and public
• Possesses strong interpersonal skills, is a team player, and promotes positive team environment
• Excellent customer service skills
• Demonstrates good decision making skills, problem solving techniques, and possesses the ability to prioritize multiple tasks
• Ability to use a computer and associated programs
• Ability to understand oral and written instructions
• Ability to learn and apply pharmacy procedures and interpret prescriptions
• Ability to apply basic math skills
• Some skill in record keeping
• Ability to use computer effectively