Pharmacy Tech, Casual - Specialty Pharmacy

Hennepin Healthcare; Minneapolis (MN); On-site; USD 19,000 - 30,000; Part time

Job summary

Hennepin Healthcare in Minneapolis is seeking a Pharmacy Technician under pharmacist supervision. You will perform technical and clerical duties, including drug preparation, patient interaction, insurance processing, and data entry in the EMR, while upholding safety and accuracy in a busy specialty pharmacy.

The position requires a Minnesota Pharmacy Technician registration or intern license, with PTCB/ExCPT certification within a year.

Qualifications

• High School Diploma or GED.
• Current Pharmacy Technician Registration with MN State Board.
• PTCB or ExCPT certification within 1 year of hire, paid by employee.

Responsibilities

• Answer phones for the pharmacy department and direct calls to appropriate personnel.
• Maintain knowledge of Hospital Credit and Collection Policy and related policies.
• Prepackage, prepare, label, and hand out prescriptions after pharmacist check.
• Maintain cash registers, credit card machines, and cash transaction reporting.
• Prepare daily deposits for cashier’s office.
• Bill and credit patient medications.
• Stock inventory in Pharmacy.
• Routinely check and remove outdated medications.
• Deliver medications to patient care and ancillary areas and pick up new orders as scheduled.
• File prescriptions and reports.
• Keep the pharmacy clean and organized.
• Enter outpatient prescriptions.
• Obtain and record patient drug histories.
• Triages orders, prioritizes, processes, notifies pharmacist as appropriate.
• Calculate doses using weight.
• Identify products based on prescription order.
• Triages insurance rejections and initiates prior authorization claims as needed.
• Use pharmaceutical terms and symbols.
• Maintain knowledge of drug properties.
• Compounding per Minnesota Board rules.
• Handle chemotherapeutic medications safely.
• Coordinate ordering and delivery of medications and supplies.
• Complete intake for mail service and specialty pharmacy patients.
• Document in EMR and other databases.
• Perform patient tracking and claims processing for specialty meds.
• Follow up on refill requests and Medicare/transplant claims.
• Perform other duties including back up phone coverage and data reporting.

Skills

Phone etiquette

Customer service

Team player

Computer skills

Problem solving

Multi-tasking

Education

High School diploma

MN State Board Pharmacy Technician Registration

PTCB/ExCPT certification within 1 year

Tools

Pharmacy software

Job description

JOB DETAILS Department: Specialty Pharmacy FTE: Casual Workdays: Monday - Friday Shift(s): Days Shift Length: 8 hours Location: In-Person Other: Drug Testing Required

Purpose of this position: Under the supervision of a registered pharmacist, performs a variety of technical and clerical duties allowable by law, while maintaining a favorable image of the pharmacy within the hospital and in the community.

RESPONIBILITIES:

• Answers phones for the pharmacy department and directs calls to appropriate personnel
• Maintains knowledge of the Hospital Credit and Collection Policy and other related policies
• Prepackages, prepares, labels, and hands out prescriptions after they are checked by a registered pharmacist
• Maintains cash registers, credit card machines, and reporting for cash transactions
• Prepares daily deposits for the cashier’s office
• Bills and credits patient medications
• Stocks inventory in Pharmacy
• Routinely checks and removes outdated and expired medications
• Delivers medications to patient care and ancillary areas and picks up new orders as scheduled
• Files prescriptions and reports
• Maintains the pharmacy in a clean and organized fashion
• Enters outpatient prescriptions
• Obtains and records patient drug histories
• Triages orders, determines priorities, processes orders, and notifies the pharmacist as appropriate
• Performs various calculations to determine the correct dose using weight
• Identifies the appropriate product to process based on the prescription order
• Triages insurance rejections and initiates prior authorization claims as needed
• Uses appropriate pharmaceutical-medical terms, abbreviations, and symbols
• Maintains a working knowledge of general chemical and physical properties of drugs
• Compounding medications as per Minnesota Board of Pharmacy rules and regulations
• Responsible for safe and careful handling of chemotherapeutic medications
• Coordinates ordering and delivery of medications, supplies, and equipment to patients and clinical areas as requested
• Completes intake process for mail service, specialty, transplant, and limited distribution pharmacy patients including new patient enrollment, insurance verification, and medication refill and delivery schedule
• Documents in the EMR or other database applicable patient interactions according to specialty pharmacy practices
• Performs patient tracking, processing of patient specialty medication claims, customer service, issue resolution and/or escalation
• Requests and follows up on refill requests, processes Medicare and transplant claims and works on high level adjudicated claims
• Performs other responsibilities as assigned including but not limited to: back up phone coverage, data collection, reporting, process improvement, and maintenance of patient education materials

QUALIFICATIONS Minimum Qualifications

• High School Diploma or GE
• Current Pharmacy Technician Registration with MN State Board
• PTCB or ExCPT pharmacy tech certification within 1 year of date of hire, paid for by employee
• -OR-
• Current Intern License with the Minnesota Board of Pharmacy

Preferred Qualifications

• Computer skills
• Knowledge of Pharmacy computer systems
• Insurance and Billing Experience
• Experience working with specialty medications in a health system setting
• Graduate of an accredited Pharmacy Technician Program or a 240-hour employer-based Technician training Program or 1,000 hours of Pharmacy experience

Knowledge/ Skills/ Abilities

• Ability to communicate with other employees and public
• Possesses strong interpersonal skills, is a team player, and promotes positive team environment
• Excellent customer service skills
• Demonstrates good decision making skills, problem solving techniques, and possesses the ability to prioritize multiple tasks
• Ability to use a computer and associated programs
• Ability to understand oral and written instructions
• Ability to learn and apply pharmacy procedures and interpret prescriptions
• Ability to apply basic math skills
• Some skill in record keeping
• Ability to use computer effectively