Pharmacy Tech

Lincare Holdings Inc.; Kansas City (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare Holdings Inc. is seeking a detail-oriented Medical Clerical / Distribution Associate to support prescription fulfillment and shipping in Kansas City. You will obtain documentation, enter orders, and coordinate with providers and customers for accurate processing.

The role blends clerical and distribution duties, requiring a state Pharmacy Technician license, strong communication skills, and proficiency with order-entry systems and barcode labeling. Lifting up to 25 pounds may be required.

Qualifications

• Must hold state Pharmacy Technician license as required by jurisdiction.
• Ability to pass medical clearance and PPE fit test when required.
• Strong verbal and written communication skills.
• Proficient with computer and phone for communication.

Responsibilities

• Obtain complete documentation for prescription fulfillment and billing.
• Communicate with customers to answer questions and refill medications and supplies.
• Prepare and process customer orders in a timely and accurate manner.
• Review and enter confirmations of orders and medical documentation for dispensing RXs and billing RXs.
• Prepare shipping and distribution tasks including labeling and packaging.
• Coordinate with providers to obtain required documentation and approvals.
• Verify and update customer demographic information.
• Troubleshoot account issues such as tracking packages and prescription questions.

Skills

Verbal and written communication

Computer and phone proficiency

Education

High school diploma or equivalent

Tools

Order-entry system

Job description

This employee works in both clerical and distribution roles as needed.

• Responsible for obtaining complete and accurate documentation for prescription fulfillment and billing
• Communicates with customers for the purposes of answering questions and refilling medications and/or supplies
• Responsible for timely and accurate preparation and processing of customer orders

Medical Clerical Duties

• Reviews and enters Confirmation of Orders, medical documentation to fulfill dispensing RXs and Billing RXs for pharmacy and Medicare
• Generates accurate Confirmation of Orders to be faxed to providers for approval
• Communicates with providers the required documentation needed to complete an order
• Performs daily followup with providers for required documentation
• Communicates with customers via inbound and outbound manual and/or automated calls
• Enters customer orders
• Verifies and updates demographic information such as address and telephone number, as well as document information
• Troubleshoot issues with customers account such as tracking packages, prescription questions

Distribution/Shipping Duties

• Prepares box stock for use by operation of box taping machine or by hand taping of boxes
• Views customer orders in computerized order system
  • Pulls and packages appropriate equipment and/or medications to fill order
  • Affixes proper prescription and barcode labels to medication boxes, handwrites any special instructions (i.e. signature required, UPS only, etc.) on the barcode label and forwards the filled order to the pharmacist for verification prior to shipment
• Stocks work stations with appropriate supplies and product/equipment
• Prepares packages for shipment using computerized shipping systems by creating and affixing accurate shipping labels, sorting the packages by carrier and stacking them in the appropriate area for pickup by the designated carrier
• Maintains safe and clean work environment by keeping shelves, shipping supply area, and work stations neat
• May operate forklift and/or pallet jack

Qualifications

• Strong verbal and written communication
  • Able to use both computer and phone to provide this communication
• Ability to hold state Pharmacy Technician License as required in state of jurisdiction
• When required, must be able to pass a medical clearance and fit test for personal protective equipment ("PPE")

Education and Experience

• Graduate from an accredited high school or equivalent
• Minimum of one-year clerical/office experience
• Education to meet state licensure requirements as directed by state of jurisdiction

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds.