Pharmacy Support Worker Higher level - Pharmacy Distribution Centre

NHS Ayrshire & Arran; Pennsylvania; On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

NHS Pension Scheme

Employee Assistance Programme

Cycle to Work Scheme

Study bursaries

Learning and development opportunities

Flexible working options

Job summary

NHS Greater Glasgow and Clyde is recruiting a Pharmacy Support Worker Higher Level for the Homecare team. Based in the Pharmacy Distribution Centre, you will handle administrative tasks to ensure timely home deliveries, while delivering patient-centred care in a non-patient-facing role.

You will work with Pharmacy Technicians and Purchasing staff, follow SOPs, and support service development with a focus on accuracy, safety and excellent communication within a busy NHS environment.

Qualifications

• Education with basic numeracy and literacy skills demonstrated by 3 Standard Grades including English and Maths.
• Good IT skills and practical knowledge of Microsoft Office.
• Commitment to working towards SVQ qualifications.
• Willingness to participate in ongoing training and professional development.
• Experience of training staff.
• Experience of supervising staff.
• Experience of working within a healthcare or similar environment.
• Experience of stock management.
• Demonstrable accuracy and attention to detail.
• Keen eye for detail and commitment to quality and safety standards.
• Ability to work under supervision and autonomously following procedures.
• Excellent communication and problem-solving skills.
• Ability to organise daily tasks using own initiative and meet deadlines.
• Flexibility to adapt to changing service requirements.
• Ability to work effectively as part of a team in a demanding environment.
• Willingness to learn new skills and participate in induction and training programme.
• Ability to use computer systems and equipment following appropriate training.
• Comprehensive training and professional development will be provided.

Responsibilities

• Assist in the supply of medicines to patients' homes through the Homecare Service, working collaboratively within the team and following SOPs and SFIs.
• Process Homecare prescriptions using the stock management system to create purchase orders, maintain patient homecare records and respond to queries.
• Receive goods into the department, update the stock management system and comply with GDP and FMD.
• Prioritise workload, participate in training of new staff, manage the Homecare generic email inbox and participate in meetings with stakeholders.

Skills

Excellent communication

Problem solving

Attention to detail

Organisational skills

Teamwork

Stock management

Education

3 Standard Grade incl. English & Maths

SVQ qualifications pathway

Willingness to undertake training

Tools

Microsoft Office

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

An exciting opportunity has arisen for a Pharmacy Support Worker Higher Level to join the growing Pharmacy Homecare Medicines Team within NHS Greater Glasgow & Clyde Pharmacy Services. Based within the Pharmacy Distribution Centre (PDC) purchasing office, you will provide efficient and effective administrative support to the Homecare Medicines Service, helping to ensure patients receive timely supplies of medication at home. Although the role is not patient-facing, it is focused on delivering patient-centred care.

You will work alongside Pharmacy Technicians, Pharmacy Support Workers Higher Level, Purchasing Officers and other multidisciplinary professionals across NHSGGC and beyond. The PDC is a modern, high-volume facility responsible for the procurement and distribution of medicines and vaccines across hospitals, clinics and community pharmacies throughout the region, including Argyll & Bute in NHS Highland.

The PDC also acts as the central administration point for NHSGGC pharmacy homecare medicines and operates across three key areas: Unit F Warehouse, Unit F Office Team, including Purchasing and Homecare teams, and Unit C Vaccine Holding Centre. The warehouse uses automated robotic systems to support the safe and efficient distribution of medicines.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern

• This is a permanent
• You will be working 36 hours per week
• The post is based within the Pharmacy Distribution Centre (PDC), Unit F Office Team, Purchasing/Homecare Office.
• The shift pattern will be Monday, Wednesday, Thursday & Friday 1000 -1800, and Tuesday 1130 -1800
• Only in-person interviews will be available due to a basic numeracy and accuracy test being undertaken as part of the interview process

Key Responsibilities

You will assist in the supply of medicines to patients' homes through the Homecare Service, working collaboratively within the team both under supervision and autonomously while adhering to Standard Operating Procedures (SOPs) and NHSGGC Standing Financial Instructions (SFIs). You will process Homecare prescriptions using the pharmacy stock management system to create purchase orders, maintain patient homecare records, investigate and resolve financial queries and discrepancies, and respond to queries from clinical teams, homecare providers and other stakeholders by email, telephone or face to face. You will receive goods into the department, update the stock management system and comply with SOPs, Good Distribution Practice (GDP) and the Falsified Medicines Directive (FMD).

You will prioritise your workload to meet departmental needs, participate in the training and supervision of new staff, manage the Homecare generic email inbox, assist with updating procedures and filing systems, and participate in local and national meetings with Homecare stakeholders. You will also undertake any other duties required to support the needs of the department.

Knowledge, training, qualifications and/or experience required to do the job

• General level of education with basic numeracy and literacy skills, demonstrated by 3 Standard Grade qualifications or equivalent, including English and Mathematics.
• Good IT skills and practical knowledge of Microsoft Office software.
• Commitment to working towards relevant SVQ qualifications.
• Willingness to participate in ongoing training and professional development.
• Experience of training staff.
• Experience of supervising staff.
• Experience of working within a healthcare or similar environment.
• Experience of stock management.
• Demonstrable accuracy and attention to detail.
• Keen eye for detail and commitment to quality and safety standards.
• Ability to work effectively under supervision and autonomously while following established procedures.
• Excellent communication and problem-solving skills.
• Ability to organise daily tasks using own initiative and meet deadlines.
• Flexibility to adapt to changing service requirements.
• Ability to work effectively as part of a team in a demanding environment.
• Willingness to learn new skills and participate in a comprehensive induction and training programme.
• Ability to use computer systems and equipment following appropriate training.
• Comprehensive training and professional development will be provided to the successful candidate.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

For An Informal Discussion, Please Contact

Sharon Thompson

Pharmacy Technician Higher Level – Homecare

Telephone: [phone]

Email: [e-mail]

NHS Greater Glasgow and Clyde encourages applications from all sections of the community

We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant

NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

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