Pharmacy Support Staff - Level 2 (Pharmacy Technician)

ALCONA HEALTH CENTER; Lincoln (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement savings plan

Education assistance

Job summary

Alcona Health Center is hiring a Pharmacy Support Staff – Level 2 at Lincoln Pharmacy. The role involves processing prescriptions, managing inventory, resolving insurance claims, and assisting with HRSA 340B program activities under supervision of a licensed pharmacist.

Responsibilities include patient profile management, 340B eligibility checks, customer service, and administrative tasks to ensure compliant, affordable medication access for the medically underserved.

Qualifications

• Possesses a current Basic Cardiac Life Support (BCLS) CPR.
• Possesses a current license as a Licensed Pharmacy Technician.
• Possesses a current State of Michigan driver’s license and valid automobile insurance.
• Proficient with Microsoft Office suite of products.
• Effectively use the pharmacy software system.

Responsibilities

• Enters patient profile information and maintains accuracy of information in the database, generating reports when needed.
• Enters prescription information data from physician medication orders.
• Processes patient requests for refills.
• Provides patients with educational information regarding their prescription.
• Determines if patient/prescription is 340B eligible.
• Delivers quality customer service to patients, responding to inquiries and referring to the pharmacist for medical information.
• Assists the pharmacist with filling prescriptions: obtains medication from inventory, repackages and labels, dispenses, transfers prescriptions.
• Provides administrative support: maintains stock inventory, orders medications, bills third-party insurers, answers phones, processes mail, and files documents.
• Maintains pharmacy operations: balances cash drawer, stores incoming supplies, counts stock, cleans equipment, and maintains documentation.

Skills

CPR / BCLS

Driver's license

Microsoft Office

Pharmacy software system

Education

Licensed Pharmacy Technician license (MI)

Tools

Pharmacy software system

Microsoft Office

Job description

About Our Family:

Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Job ID: A26-094

Location: Lincoln Pharmacy

Your Valued Contributions:

The Pharmacy Support Staff – Level 2 supports the mission of Alcona Health Center by providing high-quality pharmacy services under the supervision of a licensed pharmacist while promoting safe, efficient, and patient-centered medication access. The technician performs technical and administrative pharmacy functions, including prescription processing, medication preparation, inventory management, insurance claim resolution, and customer service. Additionally, the technician provides operational support for the Health Resources and Services Administration (HRSA) 340B Drug Pricing Program by assisting with patient eligibility determinations, split-billing operations, inventory management, compliance monitoring, reporting, and audit readiness. Through collaboration with pharmacists, providers, clinical staff, and external partners, this position helps ensure regulatory compliance, optimize 340B program performance, improve medication affordability, and expand access to care for the medically underserved populations served by Alcona Health Center.

Serves patients at the pharmacy:

• Enters patient profile information and maintains accuracy of information in the database, generating reports when needed.
• Enters prescription information data from physician medication orders.
• Processes patient requests for refills.
• Provide patients with educational information regarding their prescription.
• Determines if patient/prescription is 340B eligible.
• Delivers quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information.

Assists the pharmacist with filling prescriptions

• Obtains medication from inventory.
• Repackages and labels medication for patients.
• Dispenses medications as directed by providers and/or MSS.
• Transfers prescriptions to and from other pharmacies.

Provides administrative support to the pharmacy function

• Maintains an inventory of stock levels, clearing expired, damaged, and recalled medications as appropriate.
• Orders medications from wholesalers and verifies received orders.
• Bills third-party insurance providers and troubleshoots rejected claims.
• Answers telephone in a polite and timely manner and ensure accurate information is exchanged and patient is satisfied. Directs calls to appropriate pharmacy staff.
• Processes incoming mail.
• Performs clerical tasks, such as filing invoices, reports and other documents as assigned, operating cash register, bagging medications. Ensures invoices are forwarded to the Finance Department.

Assists in the maintenance of the pharmacy:

• Balances cash register drawer and prepares daily deposit.
• Receives and stores incoming supplies; check in and stock medication orders.
• Counts stock and maintains electronic inventory records.
• Cleans equipment.
• Maintains all documentation, including the medication pricing reports, refill worksheets, and patient files, and provides reports to appropriate parties, including the Pharmacy Operations Manager.

Required Training & Experience:

• Possesses a current Basic Cardiac Life Support (BCLS) CPR.
• Possesses a current license as a Licensed Pharmacy Technician.
• Possesses a current State of Michigan driver’s license and valid automobile insurance.
• Proficient with Microsoft Office suite of products.
• Effectively use the pharmacy software system.

We’re Here For You:

• Supporting Balance: As a part of our family, you will work full time (40 hours per week) with a negotiable starting wage, dependent on education and experience, with predicable scheduling, numerous holidays, generous vacation time and sick days.
• Supporting Your Health: Robust Employee Assistance Program (EAP), Low deductible Medical, Rx, Vision & Dental insurance at a minimal cost for employees.
• Supporting Your Future: Retirement Savings Plan with personal access to a Financial Advisor, FSA, Life, AD&D, & Short/Long Term Disability Insurance.
• Supporting Your Education: Continuing Education Assistance program. Employment with AHC may also qualify you for student loan forgiveness under the Public Service Loan Forgiveness program.

Questions can be sent to [e-mail]

Fighting Against Discrimination:

Alcona Health Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alcona Health Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alcona Health Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy, sexual orientation, and transgender status), age, physical, mental or sensory disability, HIV Status, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alcona Health Center will not tolerate discrimination or harassment based on any of these characteristics. Alcona Health Center encourages applicants of all ages.

Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1-800-649-3777. An EOE.