Pharmacy Support Analyst

Cardinal Health; New York (NY); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401k savings plan

Health savings account (HSA)

Access to wages before payday

Job summary

Cardinal Health is seeking a Healthcare Support Specialist to assist indigent patients in applying for pharmaceutical manufacturer patient assistance programs using eRecovery software. The role focuses on recovering drugs for patients without third-party coverage, liaising with physicians and providers, and educating stakeholders on program guidelines.

The position requires strong communication, the ability to work independently, and experience in a high-volume healthcare setting.

Qualifications

• 2–4 years experience preferred
• Strong communication skills
• Able to work independently and solve problems on behalf of Cardinal and the customer
• Must be able to prioritize work to maximize job effectiveness
• Excellent interpersonal skills

Responsibilities

• Recover drugs that are administered or dispensed to indigent patients without third‑party prescription coverage
• Build relationships with and act as liaison to physicians, patients, and pharmaceutical companies regarding program systems and processes
• Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program
• Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation
• Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies
• Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)
• Answer pharmacy’s questions regarding day‑to‑day operational issues, product/vendor information
• Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third‑party coverage
• Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral
• Extensive patient education/counseling to determine eligibility for assistance
• Identify and resolve rejected applications, including accessing comparable drug regimen
• Refer patients who do not qualify for programs to other outside assistance. I.e. local charities
• Manage drug recovery application process
• Monitor and track the value of drugs recovered for billing and reporting processes
• Maintain security and confidentiality of patient information

Skills

Strong communication

Independent worker

Prioritization

Interpersonal skills

Problem solving

Education

Pharmacy Technician license

Tools

Microsoft Office

Job description

What Individualized Care contributes to Cardinal Health Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research, and patient care to internal business units and external customers. The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing eRecovery software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers’ Patient Assistance Programs via the application process for needy indigent or low-income persons.

Responsibilities:

• Recover drugs that are administered or dispensed to indigent patients without third‑party prescription coverage
• Build relationships with and act as liaison to physicians, patients, and pharmaceutical companies regarding program systems and processes
• Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program
• Routinely visit key contacts within the health system to ensure a high level of service and assist in program participation
• Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies
• Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)
• Answer pharmacy’s questions regarding day‑to‑day operational issues, product/vendor information
• Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third‑party coverage
• Educate physicians, patients, and drug companies on the program mission, guidelines, requirements, and appropriate referral
• Extensive patient education/counseling to determine eligibility for assistance
• Identify and resolve rejected applications, including accessing comparable drug regimen
• Refer patients who do not qualify for programs to other outside assistance. I.e. local charities
• Manage drug recovery application process
• Monitor and track the value of drugs recovered for billing and reporting processes
• Maintain security and confidentiality of patient information

Qualifications:

• 2‑4 years experience preferred
• Pharmacy Technician license, preferred
• Strong communication skills
• Strong Microsoft Office skills
• Able to work independently and solve problems on behalf of Cardinal and the customer
• Must be able to prioritize work to maximize job effectiveness
• Excellent interpersonal skills
• Strong ability to work under pressure and meet deadlines
• Must be detail‑oriented with strong follow‑up skills
• Strong telephone presence/etiquette
• Better than average layman’s knowledge of various medications, medication classes, medical ailments, and standard treatments, preferred
• Knowledge of hospital and clinic operations, preferred
• Experience working in a high volume, dynamic (changing) environment, preferred
• Experience working with the public in a healthcare environment, preferred
• Experience with low‑income/special needs public is preferred
• Experience with social programs and/or charitable organizations, preferred
• May require vendor credentialing

What is expected of you and others at this level

• Applies basic concepts, principles, and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments

Pay rate: $34.10 per hour

Bonus eligible: No

Benefits:

• Cardinal Health offers a wide variety of benefits and programs to support health and well‑being.
• Medical, dental, and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short‑ and long‑term disability coverage
• Work‑Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 11/15/2026*if interested in opportunity, please submit application as soon as possible.

Candidates who are back‑to‑work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day.

With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.