Pharmacy Support Account Manager

Liberty Software; Grapevine (TX); On-site; USD 70,000 - 130,000; Full time

Job summary

A leading software company is seeking a Pharmacy Support Account Manager to join their Grapevine, TX office. This in-person role focuses on providing exceptional customer support for pharmacy clients, ensuring effective communication and troubleshooting of software issues. Candidates should have relevant experience and a commitment to customer service excellence, with a strong emphasis on building lasting relationships.

Benefits

100% paid medical and life insurance

Generous PTO and paid holidays

Tuition reimbursement and certification courses

Fully vested 401K matching

Dependent Care FSA for tax savings on child care

Qualifications

• At least two years of relevant experience in customer service or retail pharmacy.
• Professional and friendly demeanor essential.
• Ability to communicate effectively at all organizational levels.

Responsibilities

• Build and maintain strong, long-lasting customer relationships.
• Provide guidance and assistance to configure software settings.
• Ensure timely delivery of solutions by collaborating with internal departments.

Skills

Customer Service

Communication

Multitasking

Attention to Detail

Critical Thinking

Education

Bachelor's degree in business, communications, computer science, or related field

Pharmacy Technician certification

Job description

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Please note: This position does not involve sales or cold calling; this is a customer technical support role.

This is an in-person position working out of our Grapevine, TX office.

Liberty Software takes great pride in its client relations and support and is looking to expand its support team by adding a new Account Manager who strives for stellar customer service and continuous improvement in every interaction.

Account Managers become subject matter experts of Liberty's software products and must be able to cater to a broad range of pharmacy needs. They receive inbound calls, emails, chats, and escalated tickets from their accounts. Their focus is on software support while acting as the dedicated point-of-contact for their pharmacy clients. It is their responsibility to ensure tickets are addressed and updates communicated promptly and professionally. By providing superior customer service and understanding the unique needs of each account, Account Managers build and maintain strong relationships. They should be able to troubleshoot and prioritize support tickets and follow escalation procedures.

Job responsibilities include (but are not limited to):

• Build and maintain strong, long-lasting customer relationships with all members of assigned accounts, including pharmacy owners, pharmacists, technicians, and clerks.
• Provide guidance and assistance to configure software and computer settings to meet each client’s needs.
• Ensure the timely delivery of solutions by collaborating with internal departments.
• Communicate clearly with clients via phone or email about status updates, tickets, and requests.
• Assist with high severity requests or escalations as needed.
• Become an expert on Liberty’s software suite to guide clients in best practices.
• Provide onsite and web-based training on Liberty’s pharmacy software.
• Provide on-call assistance when assigned.

Position Qualifications:

• At least two years of relevant experience, such as customer service, retail pharmacy, computer technician, or call center.
• Pharmacy Technician certification and retail pharmacy knowledge are a plus.
• Bachelor's degree in business, communications, computer science, or related field is a plus.
• Professional and friendly demeanor is essential.
• Ability to communicate effectively via phone, ticketing system, and email at all organizational levels.
• Proven ability to multitask and manage competing needs.
• Strong attention to detail.
• Excellent listening, documentation, and critical thinking skills.

Why work at Liberty Software? Our benefits start Day 1 and include...

• 100% paid medical and life insurance, with options for dental and vision at no cost.
• Option to enroll immediate family members with Liberty contributing 50% of premiums.
• Fully vested 401K matching.
• Liberty-paid HSA contributions.
• Generous PTO and paid holidays.
• Tuition reimbursement and certification courses.
• Dependent Care FSA for tax savings on child care.
• Free counseling resources through Optum EAP.
• Fully-stocked breakroom.
• ...and more! Learn more at www.libertysoftware.com.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Software Development

Referrals increase your chances of interviewing at Liberty Software by 2x.

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