Pharmacy Specialty Technician: Patient Access & Support

US Lawns; Hilo, Northern (HI, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

PTO

Holidays

Medical/Dental/Vision

401K match

Job summary

East Hawaii Health Pharmacy, located in Hilo, Hawaii, seeks a Pharmacy Specialty Technician to support daily operations in a busy retail pharmacy. You will assist with prior authorizations, patient assistance, cashiering, and medication delivery, while maintaining HIPAA compliance and excellent patient service.

Responsibilities include coordinating with providers and insurers, processing prescriptions, and handling cash and POS transactions.

Qualifications

• High school diploma or equivalent is required.
• Two years of experience as a pharmacy technician in a retail setting preferred.
• Current Hawaii Board of Pharmacy registration as a Pharmacy Technician is required or preferred depending on role.

Responsibilities

• Assist pharmacists and patients with insurance prior authorization requests.
• Assist with financial assistance requests for patients.
• Communicate with providers, insurers, and patients to obtain documentation.
• Track and follow up on pending authorizations to ensure timely resolution.
• Maintain accurate records of prior authorization activities.
• Greet and assist customers and patients professionally.
• Process prescriptions and OTC transactions at the POS system.
• Handle cash, credit card, and insurance co-payments per policy.
• Answer phones, check voicemails, and respond to non-clinical patient questions.
• Refer patient inquiries to the Pharmacist on duty as needed.
• Prepare prescriptions for dispensing and ensure timely delivery.
• Transport medications between pharmacy and delivery areas safely.
• Deliver prescriptions to patients (in facility or curbside).
• Restock shelves, organize medications, and monitor expiration dates.
• Assist with filing, scanning, and organizing prescription records.
• Support inventory by reporting shortages to the pharmacist.
• Maintain patient confidentiality per HIPAA and company policies.
• Perform other duties as assigned by Manager.

Skills

Strong organizational skills

Communication skills

Multitasking

Detail-oriented

HIPAA compliance

Education

High school diploma or equivalent

Tools

Pharmacy software systems

Point-of-Sale systems

Job description

East Hawaii Health Pharmacy, located in Hilo, Hawaii, seeks a Pharmacy Specialty Technician to support daily operations in a busy retail pharmacy. You will assist with prior authorizations, patient assistance, cashiering, and medication delivery, while maintaining HIPAA compliance and excellent patient service.

Responsibilities include coordinating with providers and insurers, processing prescriptions, and handling cash and POS transactions.