Operations Manager - Specialty Pharmacy

VytlOne; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

$850 individual, annual medical deduct

Office visit copays $25

Company paid life/AD&D

Disability insurance

Rx, dental, vision

401k match

Industry leading PTO

Job summary

VytlOne in the United States is seeking a Specialty Pharmacy Operations Manager to oversee and coordinate key operational functions, drive efficiency, and support vendor relationships. This role emphasizes accreditation maintenance, training material development, and ongoing process improvement in collaboration with One Team.

You will manage projects, plan daily activities, monitor IT items, and ensure compliance with the company's Code of Conduct while supporting patients and partners.

Qualifications

• 3–5 years of experience in pharmacy or healthcare operations.
• Experience supporting operational workflows and cross-functional initiatives.
• Exposure to accreditation, regulatory requirements (URAC, ACHC, Joint Commission).
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate operational projects with a focus on quality, outcomes, and timely delivery.
• Plan and coordinate operational activities and meetings with clear communication and teamwork.
• Support vendor relationships and manage IT items and tickets with accountability.
• Maintain accreditation needs and create training materials for consistency.
• Promote compliance with policies and complete required training on time.

Skills

Project coordination

Microsoft Office

Data entry

Communication skills

Tools

CareTend

Job description

Overview

Specialty Pharmacy Operations Manager

The Specialty Operations Manager oversees and coordinates key operational functions to ensure organizational efficiency and alignment with strategic goals. This role manages and organizes operational projects, leads the planning and coordination of daily activities and meetings, and supports productive vendor relationships. The Specialty Operations Manager helps maintain current accreditations, develops and organizes training materials, and provides essential support for the Specialty including additional enterprise support when warranted. Additionally, the role is responsible for monitoring and managing open internal and external (i.e. WellSky, Relay etc.) IT items and tickets to drive timely resolution and continuous process improvement.

This role requires a consistent commitment to VytlOne’s Core Values and the ability to act with integrity, collaboration, and purpose in support of patients, partners, and compliance obligations.

Who We Are

VytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. With an innovative model of customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA or PBM solutions, VytlOne is leading the way in unlocking revenue, growth and better outcomes for mission-driven hospitals, health systems, health centers, and employer partners.

Responsibilities

ESSENTIAL FUNCTIONS: (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):

Operational Project & Workflow Coordination

• Manage and organize operational projects with a purpose driven focus on quality, outcomes, and timely delivery


• Plan and coordinate operational activities and meetings with authenticity (clear communication) and One Team partnership


• Support specialty enterprise needs with a One Team mindset and a purpose driven focus on patient outcomes

Vendor & External System Support

• Support vendor relationships with integrity, responsiveness, and excellence for partners


• Manage open internal and external (WellSky, Relay) IT items and tickets with accountability, transparent communication, and timely follow through

Accreditation, Training & Documentation

• Support current accreditation needs through disciplined execution, documentation quality, and integrity in evidence management


• Create and organize training materials that enable One Team consistency and excellence in execution


• Maintain working knowledge of accreditation requirements and apply that knowledge with integrity and attention to detail

Compliance & Required Training

• Promote and ensure compliance with VytlOne Business Code of Conduct, as well as other company policies and procedures, demonstrating integrity and accountability


• Promptly report any allegations of impropriety to the Compliance Department, acting with integrity and courage


• Comply with VytlOne’s Ethical Business Conduct policy and VytlOne’s Compliance Program, upholding integrity in all actions


• Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists, maintaining integrity and eligibility standards


• Complete required training, as assigned, within the established timeframes to support One Team consistency and excellence

Professional Expectations

• Must be able to cope with the mental and emotional stress of the position while maintaining professionalism and a purpose driven focus


• Maintain regular attendance in accordance with established policies, supporting One Team reliability


• Perform other job related duties as assigned, contributing to One Team priorities and partner support

Qualifications

Experience:

• 3–5 years of experience in pharmacy operations, healthcare operations, or a related field


• Experience supporting operational workflows, projects, or cross-functional initiatives


• Exposure to compliance, accreditation, or regulatory requirements (e.g., URAC, ACHC, Joint Commission)


• Demonstrated ability to manage multiple priorities in a fast-paced environment

Preferred:

• Specialty pharmacy experience highly preferred


• Familiarity with pharmacy systems (e.g., Caretend or similar)

Knowledge, Skills, and Abilities:1. Working knowledge of computer software, specifically Microsoft Office and Outlook, to support excellence in day to day execution2. Ability to accurately enter data into a computer system with integrity and attention to detail3. Ability to prioritize work to meet deadlines and deliver excellence for internal and external partners4. Ability to multi task and work accurately under pressure while maintaining a solution-oriented, One Team mindset5. Ability to work through and solve problems independently, escalating appropriately and communicating authentically6. Positive attitude; innovative, purpose driven, self starter7. Excellent organizational and communication skills, both written and verbal, grounded in authenticity and One Team collaboration

What We Offer:

VytlOne offers a progressive culture that promotes teamwork and where employees are valued as the Company’s best asset. We work hard, but we make sure to have fun along the way, too. Competitive salary, plus a great benefits package are available including:

• $850 individual, annual medical deductible


• $25 office visit copays


• Low biweekly premiums


• Company paid basic life/AD&D, Short-term and Long-term disability insurance


• Rx, dental, vision, short-term disability, and FSA


• Employer-matched 401k Plan


• Industry leading PTO plan

Why Choose a Career at VytlOne?

At VytlOne, purpose drives everything we do — and our people feel it. In fact, 92% of our team members report their work here is meaningful and important. With 9 in 10 recommending us as a great place to work, you’ll find more than just a job — you’ll find a supportive culture, inspiring mission, and opportunities to learn and grow.We are 1,600+ talented and passionate professionals, working with operations and employees in nearly every US state. We’re paving the way to better health outcomes with a new pharmacy experience. Our innovative spirit is at the heart of our new approach, and we invite you to be a part of it.

VytlOne is an EOE, including disability/vets