Pharmacy Service Representative

InfuCare Rx, Inc.; Cumberland (MD); On-site; USD 28,000 - 32,000; Full time

Job summary

InfuCare Rx in Cumberland, MD is seeking a Pharmacy Service Representative to advocate for patients, coordinate drug therapy, and support infusion services in a home care setting.

The role emphasizes accurate data handling, patient communication, and collaboration with pharmacists to ensure timely delivery and accurate documentation.

Candidates should have a Maryland Pharmacy Technician license and healthcare experience, with comfort using Microsoft Office and healthcare IT.

Qualifications

• Healthcare experience required.
• Maryland Pharmacy Technician license in good standing.
• Experience with specialty pharmacy and home infusion services preferred.
• Proficiency with Microsoft Office suite products.
• IT experience a plus.
• Drive for results with accountability.
• Clear, concise communication.
• Proven success across past career positions.

Responsibilities

• Communicates with patients to ensure proper delivery of medications for scheduled infusion appointments.
• Assist in assessment and education for using the Digital platform.
• Notify patients about appointment schedules and ensure understanding.
• Update patient demographics and data according to policies.
• Enter progress notes in the pharmacy system.
• Assist with picking and packing for shipping as requested.
• Support launches of data collection software and company initiatives.
• Perform other duties as assigned.

Skills

Healthcare experience

Pharmacy knowledge

MS Office proficiency

Communication skills

Technology affinity

Education

Maryland Pharmacy Technician license

Tools

Microsoft Office Suite

Job description

Pharmacy Service Representative

Cumberland, MD, US

Salary Range: $20.00 To $23.00 Hourly

InfuCare Rxis a leading home infusion provider accredited by URAC and ACHC offering a specialized approach to caring for patients in need of IV therapy and specialty pharmacy services in the homecare setting. We have created an ethical, team oriented, and quality work environment for our employees that cultivates achievement and success.

Description:

Reporting to the Pharmacist-In-Charge and Staff Pharmacists, the Pharmacy Service Representative will act as the patient’s advocate to ensure that the prescribed drug therapy, pharmacy assessment and pharmacy care plan are followed as prescribed and meets the medical, social, and personal needs of the patient.

Responsibilities:

• Communicates with patients to ensure proper delivery of medications (both acute, IVIG and specialty) for scheduled infusion appointments.
• During communication with patients, understand how to properly complete assessment.
• Assists with determining patient availability for the Digital designation and will assist in education for the patient on using the Digital platform.
• Ensures that patients receive notifications and understand appointment schedule.
• Responds to patient calls timely and appropriately.
• Obtains and updates necessary patient demographic and related data according to policies and procedures.
• Data enters relevant communications in progress notes of pharmacy operating system.
• Assists with picking and packing products in preparation for shipping as requested.
• Attending meetings and other functions necessary to perform duties and assist in business. development for the Company, including assisting in launching a certain data collection software.
• Perform other duties as assigned by management.
• Proficient in computer program applications, knowledge, and skills.
• other duties as assigned" under job duties/responsibilities

Requirements:

• Healthcare experience required
• Must possess a current and in good standing Pharmacy Technician license in Maryland.
• Specialty Pharmacy and Home Infusion Services experience preferred
• Proficiency with Microsoft Office suite products
• Experience with information technology a plus
• Have a drive for results, competitive spirit, and self-accountability for achievement of company goals
• Clear, concise communication
• Proven success across past career positions

Physical Demands:

Required to stand, walk, sit, talk, and hear; required to use hands to operate vehicles and office equipment;must be able to occasionally lift and/or move up to 25 lbs; specific vision requirements for this job include: close, distance and peripheral vision, and the ability to adjust focus, reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care.

InfuCare Rx is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, national origin, military status, marital status, citizenship/immigration status, sex (including pregnancy and relation conditions, sexual orientation, or gender identity), age (40 and older), disability, genetic information (including employer requests for, or purchase use, or disclosure of genetic tests, genetic services, or family medical history), retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. Background checks and drug screens are part of our hiring process. Aff