Pharmacy Service Representative

InfuCare Rx; Cumberland (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Job summary

InfuCare Rx is a leading home infusion provider seeking a Pharmacy Service Representative to advocate for patients and ensure prescribed drug therapy and care plans are followed.

Reporting to the Pharmacist-In-Charge, you will communicate with patients, verify demographics, assist with digital platform use, and help prepare shipments while maintaining quality and compliance.

Qualifications

• Healthcare experience required.
• Maryland Pharmacy Technician license in good standing.
• Specialty Pharmacy and Home Infusion experience preferred.
• Proficiency with Microsoft Office suite products.
• Experience with information technology a plus.
• Clear, concise communication.
• Proven success across past career positions.

Responsibilities

• Communicates with patients to ensure proper delivery of medications for infusion appointments.
• Assists with assessing patient needs and completing required documentation.
• Aids patients with Digital platform use and education.
• Ensures patients receive notifications and understand appointment schedules.
• Responds to patient calls in a timely manner.
• Records patient demographics and related data per policies.
• Enters communications in pharmacy system progress notes.
• Assist with picking and packing products for shipping as requested.
• Attends meetings and supports business development initiatives.

Job description

InfuCare Rx is a leading home infusion provider accredited by URAC and ACHC offering a specialized approach to caring for patients in need of IV therapy and specialty pharmacy services in the homecare setting. We have created an ethical, team oriented, and quality work environment for our employees that cultivates achievement and success.

Description

Reporting to the Pharmacist-In-Charge and Staff Pharmacists, the Pharmacy Service Representative will act as the patient's advocate to ensure that the prescribed drug therapy, pharmacy assessment and pharmacy care plan are followed as prescribed and meets the medical, social, and personal needs of the patient.

Responsibilities

• Communicates with patients to ensure proper delivery of medications (both acute, IVIG and specialty) for scheduled infusion appointments.
• During communication with patients, understand how to properly complete assessment.
• Assists with determining patient availability for the Digital designation and will assist in education for the patient on using the Digital platform.
• Ensures that patients receive notifications and understand appointment schedule.
• Responds to patient calls timely and appropriately.
• Obtains and updates necessary patient demographic and related data according to policies and procedures.
• Data enters relevant communications in progress notes of pharmacy operating system.
• Assists with picking and packing products in preparation for shipping as requested.
• Attending meetings and other functions necessary to perform duties and assist in business. development for the Company, including assisting in launching a certain data collection software.
• Perform other duties as assigned by management.
• Proficient in computer program applications, knowledge, and skills.
• other duties as assigned" under job duties/responsibilities

Requirements

• Healthcare experience required
• Must possess a current and in good standing Pharmacy Technician license in Maryland.
• Specialty Pharmacy and Home Infusion Services experience preferred
• Proficiency with Microsoft Office suite products
• Experience with information technology a plus
• Have a drive for results, competitive spirit, and self-accountability for achievement of company goals
• Clear, concise communication
• Proven success across past career positions

Physical Demands

Required to stand, walk, sit, talk, and hear; required to use hands to operate vehicles and office equipment; must be able to occasionally lift and/or move up to 25 lbs; specific vision requirements for this job include: close, distance and peripheral vision, and the ability to adjust focus, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care.

InfuCare Rx is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, national origin, military status, marital status, citizenship/immigration status, sex (including pregnancy and relation conditions, sexual orientation, or gender identity), age (40 and older), disability, genetic information (including employer requests for, or purchase use, or disclosure of genetic tests, genetic services, or family medical history), retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. Background checks and drug screens are part of our hiring process. Affimative Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran.