Pharmacy Service & Customer Experience Associate

Walgreens; Waterloo (IA); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Waterloo, IA is hiring a Pharmacy/Customer Service Associate to deliver friendly checkout and assist pharmacists under supervision. You will greet customers, operate the POS, and help locate items while upholding safety and quality standards.

Responsibilities include processing prescriptions with care, maintaining accurate records, and supporting inventory, merchandising, and store operations. A flexible schedule and willingness to learn are required.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.
• Prefer six months of experience in a retail environment.
• Prefer prior Walgreens experience.
• Prefer good math skills for accurate prescription filling.
• Prefer computer skills.
• Prefer inventory control knowledge.
• PTCB certification preferred.

Responsibilities

• Register sales at cash register and process transactions.
• Assist pharmacist under supervision in dispensing and entering patient and drug information.
• Provide courteous customer service and recommend items or trade-ups.
• Maintain counters and shelves, merchandise, and complete resets as directed.
• Handle returns, refunds, exchanges and voids as needed.
• Assist with pharmacy and inventory tasks and compliance with policies.

Skills

Customer service

Cash handling

Pharmacy knowledge

PTCB certification

Tools

POS system

Job description

Walgreens in Waterloo, IA is hiring a Pharmacy/Customer Service Associate to deliver friendly checkout and assist pharmacists under supervision. You will greet customers, operate the POS, and help locate items while upholding safety and quality standards.

Responsibilities include processing prescriptions with care, maintaining accurate records, and supporting inventory, merchandising, and store operations. A flexible schedule and willingness to learn are required.