Pharmacy Service & Customer Experience Associate

Walgreens Co.; Norwood (MA); On-site; USD 24,000 - 30,000; Full time

Job summary

Walgreens Co. in Norwood, MA is seeking a Pharmacy Support role focused on delivering exceptional customer experiences. You will operate the POS, assist the pharmacist under supervision, and help process prescriptions using pharmacy systems while maintaining store presentation and compliance.

Ideal candidates will have PTCB certification and prior retail or pharmacy exposure, with flexibility for evenings and weekends as needed.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous checkout service.
• Assists the pharmacist under direct supervision and uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Performs duties in inventory management, merchandising, and maintains store cleanliness.
• Handles prescriptions workflow, including QA, scheduling, and patient safety checks.
• Supports pharmacy team with clerical duties and policy adherence.

Skills

Customer service

Cash register operations

Pharmacy support

Communication

Attention to detail

Education

PTCB certification

Tools

Pharmacy systems

POS systems

Job description

Walgreens Co. in Norwood, MA is seeking a Pharmacy Support role focused on delivering exceptional customer experiences. You will operate the POS, assist the pharmacist under supervision, and help process prescriptions using pharmacy systems while maintaining store presentation and compliance.

Ideal candidates will have PTCB certification and prior retail or pharmacy exposure, with flexibility for evenings and weekends as needed.