Pharmacy Processing Technician

Coordinated Care Network; Pittsburgh (Allegheny County); On-site; USD 37,000 - 58,000; Full time

Job summary

Coordinated Care Network is seeking a Processing Technician to accurately enter and route prescriptions, supporting pharmacists and maintaining documentation to ensure timely patient care and regulatory compliance.

Responsibilities include processing mailed-in, faxed, electronic orders, and verifying data, while collaborating with the team to resolve issues. Must be a licensed Pharmacy Technician with at least 1 year of experience.

Qualifications

• Must have valid Pharmacy Technician license/registration.
• Minimum one year of pharmacy technician experience.
• Strong math, time management, and multitasking skills.
• Ability to work independently and collaboratively.

Responsibilities

• Process prescriptions accurately and enter data into the pharmacy system.
• Consult with pharmacists for questions on entry.
• Verify information prior to processing; handle mailed-in, faxed, electronic orders.
• Maintain documentation and support workflow efficiency.

Skills

Pharmacy Technician

Data Entry

Time Management

Attention to Detail

Team Collaboration

Microsoft Word

Microsoft Excel

Microsoft Access

Education

High School Diploma

Pharmacy Technician License/Registration

Tools

Word

Excel

Access

Job description

Summary
The Processing Technician is responsible for accurately entering, processing, and routing prescriptions within the pharmacy system in accordance with internal policies, regulatory requirements, and the direction of supervising pharmacists. This role supports efficient pharmacy operations by ensuring prescription accuracy, resolving processing issues, and maintaining high standards of documentation, communication, and workflow management. The Processing Technician works closely with pharmacists, technicians, and other operational teams to ensure timely and accurate patient care.

Education & Experience Requirements

• High School Diploma or equivalent required.
• Must be licensed (unrestricted) and registered as a Pharmacy Technician or be willing to apply for a temporary registration as a Pharmacy Technician Trainee in the state of employment.
• Minimum one (1) year of pharmacy technician experience.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Strong time management and organizational skills.
• Detail‑oriented with the ability to multitask effectively.
• Efficient, self‑motivated, and proactive.
• Ability to work independently and collaboratively within a team.
• Proficiency with Word, Excel, and Access.

Essential Functions & Responsibilities

• Prescription Processing & Data Entry
• Consult with pharmacists regarding questions or clarifications related to prescription entry.
• Enter and process new prescriptions into the pharmacy computer system, where permitted, by regulation and only under the direction of a supervising pharmacist.
• Verify prescription information prior to processing to ensure accuracy and completeness.
• Efficiently and accurately process mailed‑in, faxed, electronically received, verbal orders, and dropped‑off prescriptions.
• Route labels, rejections, and processing issues appropriately; perform rebills and balance billing as required.
• Maintain general knowledge of common medications, usage, and brand-name to generic name.

Quality, Accuracy & Compliance

• Implement and adhere to internal policies and procedures, including DUR, polypharmacy protocols, allergy alerts, and drug interaction policies.
• Understand and resolve adjudication issues in accordance with established guidelines.
• Demonstrate working knowledge of brand medications and their generic equivalents.
• Review patient profiles for medication changes, duplications, or additions, and document received prescriptions per policy.
• Forward denials, errors, and exceptions to the appropriate department or personnel.

Operational Support

• Maintain workflow efficiency by supporting pharmacists and other team members as needed.
• Uphold accuracy, timeliness, and compliance standards across all processing activities.
• Perform additional duties as assigned by the Supervisor.

Physical Requirements / Working Conditions / Behavioral Expectations

• Ability to use computers, designated software, MS Office applications, printers, calculators, fax machines, and other pharmacy equipment.
• Ability to walk, stand, sit, and reach frequently throughout the workday.
• Ability to manage high work volume during peak periods.
• Ability to type quickly and accurately.
• Ability to lift and carry light to moderate items, with occasional stooping or crouching.
• Ability to work independently and collaboratively within a team environment.
• Presents a professional, reliable, and positive image, demonstrating competence, self‑control, honesty, and appropriate appearance.
• Demonstrates respect, appreciation, and sensitivity toward the needs and dignity of others.
• Maintains a safe, clean, and professional work environment and contributes to overall organizational safety and professionalism.