Remote Pharmacy Call Center Manager

AcariaHealth, Inc.; Arizona; Remote; USD 70,000 - 126,000; Full time

Job summary

Centene is seeking a Manager, Patient Services (Call Center - Pharmacy) to lead a remote specialty pharmacy call center. You will oversee 3–8 direct reports, manage scheduling, coaching, and program improvements while ensuring patient-focused service and regulatory compliance.

The role emphasizes high-volume call center leadership, cross-functional coordination, and strong analytical/problem-solving skills to drive quality metrics and customer experience.

Qualifications

• 5+ years of pharmacy/healthcare customer service or call center experience.
• Experience leading cross-functional teams on large projects.
• Experience supervising staff including hiring and training.

Responsibilities

• Manage workflow of the customer service function and ensure benchmarks.
• Forecast call volume and staffing levels.
• Develop and maintain department performance reports.
• Implement initiatives to improve operational efficiency and quality.
• Investigate and resolve complex member and provider inquiries.
• Develop policies to ensure compliance with laws and contractual requirements.
• Identify infrastructure needs to support new initiatives.
• Assist in setting short- and long-term objectives and actions.
• Support major operational projects.

Skills

Leadership

Analytics

Education

Bachelor's degree

Job description

Centene is seeking a Manager, Patient Services (Call Center - Pharmacy) to lead a remote specialty pharmacy call center. You will oversee 3–8 direct reports, manage scheduling, coaching, and program improvements while ensuring patient-focused service and regulatory compliance.

The role emphasizes high-volume call center leadership, cross-functional coordination, and strong analytical/problem-solving skills to drive quality metrics and customer experience.