Pharmacy Patient Care Specialist

Birdi; Plymouth (MI); A distancia; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Birdi is seeking a Patient Care Representative to provide exceptional customer service to patients regarding prescriptions, orders, and billing. The role requires a patient-focused approach, strong communication, and the ability to handle inquiries in a fast-paced healthcare setting.

Responsibilities include documenting interactions, updating patient information, and routing issues to the appropriate departments while maintaining confidentiality and compliance with standards.

Formación

• High School Diploma or GED.
• Experience in customer service or inbound call center preferred.
• Healthcare, pharmacy, mail-order, or specialty pharmacy experience preferred.
• Experience working directly with customers in a service-focused environment.
• Bachelor's degree is a plus.
• Licensed Pharmacy Technician certification or registration is preferred.

Responsabilidades

• Answer incoming calls and respond to patient emails professionally and timely.
• Assist patients with questions regarding prescriptions, refills, shipment status, billing, and insurance information.
• Document patient interactions accurately and maintain records.
• Route calls to appropriate departments when needed.
• Resolve routine pharmacy-related concerns and research questions.
• Maintain confidentiality and ensure compliance with standards.
• Meet productivity and quality performance standards.

Conocimientos

Customer service

Phone support

Data entry

Microsoft Office

Communication

Problem solving

Time management

Multitasking

Educación

High School diploma or GED

Bachelor's degree

Licensed Pharmacy Technician certification

Descripción del empleo

Birdi is seeking a Patient Care Representative to provide exceptional customer service to patients regarding prescriptions, orders, and billing. The role requires a patient-focused approach, strong communication, and the ability to handle inquiries in a fast-paced healthcare setting.

Responsibilities include documenting interactions, updating patient information, and routing issues to the appropriate departments while maintaining confidentiality and compliance with standards.