Pharmacy Partner Operations Coordinator

Insight Global; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

Insight Global is seeking a Pharmacy Partner Coordinator to act as the primary liaison for external pharmacy partners. You will manage daily billing and operational inquiries to ensure timely shipment processing and lead investigations for potential incidents affecting patients.

You will coordinate with internal teams to resolve escalations, document data per procedures, and monitor shipments to ensure accurate routing and delivery.

Qualifications

• 2-3 years of coordinator or logistics experience.
• High school diploma or GED required; bachelor's degree strongly preferred.
• Advanced technical aptitude with the capacity to quickly learn and adapt to complex software systems.

Responsibilities

• Manage internal processing and shipping related escalations and needs.
• Respond to internal shipping escalations promptly (expedited shipping, reshipments).
• Identify orders pending shipment daily and follow up.
• Document information and data per procedures.
• Collaborate with pharmacist team to resolve billing, clinical and inventory inquiries from external partners.
• Resolve escalations to ensure orders progress as expected.
• Collaborate across departments to identify and escalate operational issues.
• Provide routing information and shipping instructions to external partners for on-time deliveries.
• Maintain meticulous shipment delivery records and confirmations.

Skills

Coordinator experience

Technical aptitude

Learning new software systems

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Healthicity

Job description

Insight Global is seeking a Pharmacy Partner Coordinator to act as the primary liaison for external pharmacy partners. You will manage daily billing and operational inquiries to ensure timely shipment processing and lead investigations for potential incidents affecting patients.

You will coordinate with internal teams to resolve escalations, document data per procedures, and monitor shipments to ensure accurate routing and delivery.