Pharmacy Ops Lead Fulfillment Center

Walgreens Co.; Orlando (FL); On-site; USD 29,000 - 40,000; Full time

Job summary

Walgreens in Orlando, FL seeks a Pharmacy Operations Lead to support daily Micro Fulfillment Center activities, ensuring timely, accurate, and compliant prescription fulfillment. You will oversee prescription workflows, provide advanced support for escalated issues, and guide the team to deliver first-in-class service.

Responsibilities include shift readiness, on-floor coaching, onboarding, safety and regulatory compliance, and collaboration with internal partners.

Qualifications

• Must hold a High school diploma or GED.
• PTCB or ExCPT certification required or in training.
• Fluent reading, writing, and speaking English.
• Basic PC skills including keyboard & software basics.

Responsibilities

• Owns shift readiness and execution by coordinating staffing and workflow to ensure safe, accurate, on-time fulfillment.
• Guides on-floor team to meet productivity and service expectations.
• Provides onboarding support, training facilitation, and real-time coaching.
• Reinforces safety, quality, and regulatory compliance.
• Reviews productivity and quality metrics to drive improvement.
• Fosters collaboration with internal and support teams.
• Performs pharmacy tasks under supervision of the Pharmacist.
• Reports prescription errors to the on-duty pharmacist.
• Supports inventory, ordering, unpacking, and storing products.
• Maintains clean, well-stocked Micro Fulfillment Center.
• Maintains PTCB or ExCPT certification.
• Leads inventory management for shipments.
• Ensures compliance with regulatory and company policies.

Skills

English fluency

Basic PC skills

Education

High school diploma or GED

PTCB or ExCPT certification

Job description

Job Summary

The Pharmacy Operations Lead supports daily Micro Fulfillment Center (MFC) activities to ensure timely, accurate, and compliant prescription fulfillment for Walgreens pharmacies. Performs oversight of prescription workflow activities in an assigned function to drive operational excellence. Provides daily support to team members to ensure they provide a first in class fulfillment service. Collaborates to assign, monitor and review the day-to-day work of team members and provides technical guidance. This role provides advanced technical support for escalated issues, assists with pharmacy workflow tasks, and ensures high-quality service in accordance with federal and state regulations, company policy, and pharmacy standards.

Job Responsibilities

• Owns shift readiness and execution by coordinating staffing, workflow prioritization, and real-time adjustments to ensure safe, accurate, and on-time prescription fulfillment.
• Deploys and guide team members on the floor to meet productivity and service expectations, providing direction and coordination.
• Enables team capability and operational readiness through onboarding support, training facilitation, and real-time coaching that reinforces correct behaviors and standards.
• Champions safety, quality, and compliance by reinforcing standard work, monitoring adherence to regulatory requirements, and escalating risks, errors, or critical issues appropriately.
• Monitors operational performance and drive consistency by reviewing productivity and quality metrics, sharing insights with the Group Supervisor, and reinforcing continuous improvement practices.
• Builds and maintains strong working relationships with internal teams, support teams, and other partners.
• Performs pharmacy-related duties under the direction of a Group Supervisor or Pharmacist.
• Reports any prescription errors immediately to the pharmacist on duty and adhere to policies related to Good Faith Dispensing and quality assurance.
• Supports inventory processes such as ordering, unpacking, organizing, and storing p harmaceutical products. Assist in filing claims related to overages, shortages, or damaged items.
• Maintains a clean, organized, and well-stocked work environment within the Micro Fulfillment Center.
• Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
• Leads inventory management activities, such as ordering, unpacking, sorting, checking and storing shipment of pharmaceuticals.
• Ensures compliance with all federal, state, and local regulations, as well as company policies (e.g., HIPAA, fraud prevention, productivity standards, and quality expectations).

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• High school diploma/GED
• Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online)

Preferred Qualifications

• Experience in pharmacy operations, distribution, fulfillment, or other related healthcare environments.
• Familiarity with Walgreens pharmacy systems and workflows.
• Strong problem-solving skills with the ability to handle escalated issues.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range: $21 - $29 / Hourly