Group Supervisor Fulfillment Center

Walgreens; Allentown (Lehigh County); On-site; USD 59,000 - 102,000; Full time

Job summary

Walgreens is seeking a Pharmacy Fulfillment Center Supervisor to oversee the daily operations of the team, provide support to pharmacy fulfillment staff, and ensure a first-in-class experience for Walgreens patients and customers.

You will monitor day-to-day work, coach team members, conduct performance reviews, seek process improvements, and ensure compliance with HIPAA, productivity, and company policies.

Qualifications

• Bachelor’s Degree OR High school diploma/GED with at least 4 years of fulfillment/logistics experience.
• Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or be nationally certified within the required timeline.
• Experience identifying operational issues and implementing resolution strategies.
• Experience providing customer service to internal and external customers and meeting quality standards.

Responsibilities

• Resolves and/or provides technical advice on complex or critical issues.
• Determines and initiates appropriate resolution for escalations and reports issues when needed.
• Supervises daily activities of all team members for the scheduled shift and provides coaching according to quality standards.
• Coaches and develops team members and leads; conducts performance reviews with team members.
• Identifies development opportunities and recommends sustainable solutions to achieve results.
• Looks for ways to improve current processes with enhancements and ideas; makes recommendations on process improvements.
• Maintains working relationships with all levels of management to meet department objectives.
• Ensures compliance with federal, state, and local laws, HIPAA guidelines, and company policies; maintains productivity and timeliness expectations.

Skills

Team supervision

Customer service

Coaching

MS Office

Education

Bachelor’s degree OR high school diploma/GED with 4+ years of experience

Tools

MS Office Suite

Job description

Job Summary:

Responsible for supervision of team members within the fulfillment center environment. Provides daily support to pharmacy fulfillment center team members to ensure they provide a first in class experience to Walgreens patients and customers. Monitors and reviews the day-to-day work of team members.

Job Responsibilities:

• Resolves and/or provides technical advice on complex or critical issues

• Determines and initiates appropriate resolution for escalations. Reports issues/concern, when appropriate.

• Supervises daily activities of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards.

• Responsible for coaching and developing team members and leads.

• Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results.

• Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvements.

• Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met.

• Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.).

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor’s Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting.

• Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position.

• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

• Experience building and maintaining relationships within a team, coaching, mentoring, and training staff.

• Experience with MS Office Suite.

Preferred Qualifications

• Experience applying knowledge of Workforce Management Systems (WMS)

• Bi-lingual in English and Spanish.

• Experience working in a pharmacy fulfillment setting.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $58500 - $102,375.00 / Salaried