Pharmacy Operations Program Lead

Valeris, Inc.; Kentucky; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical plans

HSA/FSA options

401(k) match

Paid time off & holidays

Life/AD&D coverage

Job summary

Valeris, Inc. seeks a Program Manager, Pharmacy Operations to lead client-facing pharmacy programs. You will translate client expectations into efficient operations, manage KPIs and SLAs, and drive cross-functional coordination between pharmacy teams and the client.

This role emphasizes governance, audits, and continuous improvement. You will supervise staff, ensure regulatory compliance, and serve as the main pharma contact for assigned accounts, facilitating timely shipments and issue

Qualifications

• At least 3 years of experience supervising pharmacy and/or delivery operations preferred.
• 5 years of experience in the health care industry required.
• Possess Current, unrestricted KY Pharmacy Technician License
• Previous personnel/team management experience is required
• Retail, hospital or high-volume/mail-order pharmacy experience preferred
• Proficient computer skills and attention to detail

Responsibilities

• Supervise and assist the pharmacy operations teams in day-to-day operation of free goods program
• Maintain staffing levels during peak season, normal season and for on-boarding new clients to ensure daily program staffing levels are consistent with daily program needs
• Ensure that quality of work meets or exceeds the PharmaCord expectation in accordance with all regulatory requirements
• Ensure program is staffed sufficiently and executes operations within defined SLA
• Continually seek to improve operational workflows and employee efficiency
• Maintain professional standards during internal and client-facing interactions
• Observe legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary PharmaCord information
• Adhere to appropriate safety and quality assurance practices
• Comply with state and federal laws up to and including State Board of Pharmacy, OSHA, HIPAA, etc.
• Assist the Director, Pharmacy and Associate Director, Pharmacy Operations with a variety of operational activities as well as support for internal and external audits
• Assist with current and ad hoc internal and external data requests
• Serve as the main client contact and SME for assigned accounts, tracking KPIs and ensuring continuity of operations to meet program expectations

Skills

Leadership

Client liaison

KPI tracking

SLA management

Audit readiness

Cross-functional coordination

Pharmacy operations

Staff development

Education

KY Pharmacy Technician License (unrestricted)

Tools

SOP adherence

Data requests handling

Job description

Valeris, Inc. seeks a Program Manager, Pharmacy Operations to lead client-facing pharmacy programs. You will translate client expectations into efficient operations, manage KPIs and SLAs, and drive cross-functional coordination between pharmacy teams and the client.

This role emphasizes governance, audits, and continuous improvement. You will supervise staff, ensure regulatory compliance, and serve as the main pharma contact for assigned accounts, facilitating timely shipments and issue