Pharmacy Operations Manager

Walgreens; Loganville (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading pharmacy chain is seeking a Pharmacy Operations Manager to oversee non-clinical pharmacy operations and manage pharmacy staff. The successful candidate will ensure workflow efficiency and a positive customer experience while complying with legal and company guidelines. Candidates should have a high school diploma, PTCB certification, and at least one year of experience in the pharmacy field.

Qualifications

• At least one year of pharmacy technician experience in retail or hospital settings.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities.
• Supervise pharmacy technicians and cashiers within legal and company guidelines.
• Prepare reports, manage inventory, and oversee pharmacy workflow and equipment.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or equivalent

PTCB or ExCPT certification

Job description

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Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician where allowed by law.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions under pharmacist supervision. Supervise pharmacy technicians and cashiers within legal and company guidelines.
• Lead the selection, scheduling, training, coaching, and performance management of pharmacy technicians, including disciplinary actions and terminations.

Customer Experience

• Engage with customers and patients, resolve complaints, and respond to requests to ensure a positive experience. Share customer service best practices and develop strong relationships to anticipate needs and enhance healthcare services.

Operations

• Assist pharmacists with patient registration, prescription data entry, medication preparation, and healthcare services like vaccinations and health screenings, where legally permitted.
• Delegate and manage non-clinical tasks, ensure timely completion, and maintain pharmacy cleanliness, organization, and stock levels.
• Prepare reports, manage inventory, and oversee pharmacy workflow and equipment. Ensure compliance with all policies, laws, and regulations, including Good Faith Dispensing and diversion monitoring.

People & Performance Management

• Manage pharmacy technician performance, including hiring, training, scheduling, and disciplinary actions. Monitor licensure and certifications for compliance.

Training & Personal Development

• Maintain PTCB certification and pursue ongoing professional development through training and education credits.

Communication

• Coordinate with the pharmacy team and participate in store meetings and check-ins.

Qualifications

• High School Diploma or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Leadership or management experience.
• Previous Walgreens employment with exceeding expectations in last evaluation.

This job is active and accepting applications. The salary range is $22.50 - $31.00 per hour, depending on various factors. For benefits details, visit jobs.walgreens.com/benefits.