Pharmacy Operations Lead: Team Coach & Patient Experience

Walgreens; Surprise (AZ); On-site; USD 30,000 - 43,000; Full time

Job summary

Walgreens in Surprise, AZ is seeking a full-time Certified Pharmacy Technician to support non-clinical pharmacy operations and maintain an efficient workflow. You will work under a pharmacist, processing prescriptions and handling administrative tasks to ensure a positive patient experience.

The role requires PTCB certification, a year of technician experience, and fluency in English, with a flexible schedule including evenings and weekends.

Qualifications

• High School Diploma or GED required.
• PTCB certification required (except Puerto Rico).
• At least one year of experience as a pharmacy technician in retail or hospital setting.
• Fluent in reading, writing, and speaking English.
• Willing to work flexible schedule including evenings and weekends.

Responsibilities

• Assist pharmacist in patient care activities including registration, prescription data entry, and preparation of medications.
• Manage pharmacy workflow and ensure timely, accurate processing of prescriptions.
• Lead training, coaching, and performance management of pharmacy technicians.
• Ensure compliance with company policies, laws, and quality standards.
• Handle insurance claims processing and resolve issues.

Skills

Pharmacy operations

Customer service

Team leadership

Education

High School Diploma or GED

PTCB certification

Job description

Walgreens in Surprise, AZ is seeking a full-time Certified Pharmacy Technician to support non-clinical pharmacy operations and maintain an efficient workflow. You will work under a pharmacist, processing prescriptions and handling administrative tasks to ensure a positive patient experience.

The role requires PTCB certification, a year of technician experience, and fluency in English, with a flexible schedule including evenings and weekends.