Senior Pharmacy Technician Representative - Accredo

Cigna; Newark (DE); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health coverage day 1

401K with company match

Tuition reimbursement

PTO and holidays

Job summary

The Cigna Group’s Evernorth Health Services division is seeking a Senior Pharmacy Technician Representative to lead and support pharmacy production workflows on-site. This role emphasizes accurate execution, training responsibilities, and collaboration with supervisors to meet productivity and quality goals.

Key duties include workload distribution, equipment operation, troubleshooting, SOP adherence, and cross-training of technicians.

Qualifications

• High School Diploma or GED required.
• Pharmacy Technician certification preferred.
• Minimum of one year pharmacy experience.
• General PC knowledge and e-mail abilities.
• Knowledge of dispensing pharmacy concepts and procedures.
• Strong attention to detail with good organizational skills.
• Good verbal and written communication skills.
• Willingness to work a flexible schedule to accommodate heavy work volumes.

Responsibilities

• Distribute workload and supervise team members.
• Operate production equipment and troubleshoot issues.
• Inform teams of equipment malfunctions.
• Serve as the first line resource for questions/issues for team members.
• Promote a positive work environment for the team.
• Identify and document issues impacting performance and productivity.
• Provide input regarding solutions and process improvements.
• Ensure SOPs and policies are followed and productivity goals are met.
• Assist in training and documenting technician procedures.
• Cross-train team members to cover production functions.

Skills

Attention to detail

Communication skills

Pharmacy experience

PC literacy

Problem solving

Team support

Education

High School Diploma or GED

Pharmacy Technician certification

Job description

ASenior Pharmacy Technician Representative is responsible for accurate and timely execution of all assigned tasks in accordance with standard operating procedures, work instructions, and supervisor direction. Distribution of workload and workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Serves as a resource to lead and supervisor and back up to team members. Supports productivity, quality, and safety efforts by accurately operating production equipment, assisting in troubleshooting and rectifying issues, and participating in development of policies and procedures.

Work Schedule

• Sunday 7 am to 3:30 PM and Monday through Thursday 6:00 AM to 2:30 PM

How you'll make an impact

• Ensure appropriate distribution of workload and workflow for assigned area including shifting resources and back filling as needed.
• Accurately and responsibly operates production equipment to include but not limited to changing labels, cleaning printers, monitoring production equipment, restocking materials.
• Ensure appropriate teams are informed of equipment malfunctions.
• Serve as the first line resource for questions/issues for team members in coordination with supervisor.
• Promote a positive work environment for team that supports high employee morale and job satisfaction.
• Identify and document issues impacting performance and productivity of team members.
• Raise issues to Lead and Supervisor for action.
• Provide input regarding solutions for same.
• Assist Lead and Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
• Assist in the development and documentation of policies and procedures for technicians, including specific training materials and ensuring these documents are current and accurate.
• Assist in training and validating technician staff regarding procedures.
• Provide one on one training in addition to group sessions on an as needed basis.
• Provide tips on how to get the job done more efficiently and accurately.
• Ensure that all team members are cross trained to cover production functions.
• Other duties as assigned.

Requirements

• High School Diploma or GED required.
• Pharmacy Technician certification preferred.
• Minimum of one year pharmacy experience.
• General PC knowledge and e-mail abilities.
• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
• Strong attention to detail with good organizational skills.
• Good verbal and written communication skills.
• Ability to adapt in a dynamic work environment.
• Learn quickly, solve problems, and make decisions.
• Ability and desire to assist team members.
• Willingness to work a flexible schedule to accommodate heavy work volumes.

Physical Requirements

• Sit and/or stand for lengthy periods.
• Lift up to 50 lbs. occasionally and 20 lbs. frequently
• Perform repetitive motion with fingers, hands, and arms.
• Work may be in confined areas close to machinery.
• Work may be performed in an environment with varying levels of noise.

Why join us?

• Health coverage effective day 1 (including medical, dental, vision).
• Holiday, PTO and OT pay.
• 401K with company match.
• Tuition reimbursement.
• Fun, friendly, and unique culture - bring your whole self to work every day!
• Growth and advancement potential.

Please note

This position is fully on‑site and does not permit remote work. Any references to home‑based internet requirements do not apply to this role.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health‑related benefits including medical, vision, dental, and well‑being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.