Senior Pharmacy Technician Representative - Accredo

Accredo Specialty Pharmacy; Newark (DE); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health coverage from day one

401K with company match

Tuition reimbursement

Paid holidays, PTO and OT pay

Job summary

The Cigna Group is seeking a Fulfillment Pharmacy Technician Senior Representative to lead team responsibilities, ensure accurate workload distribution, and maintain high standards of productivity and quality in a production environment.

The role requires pharmacy experience, attention to detail, and flexibility in scheduling. Training and development support are highlighted, with opportunities to contribute to SOPs and policies.

Qualifications

• High School Diploma or GED required.
• Relevant pharmacy experience.
• Pharmacy Technician certification preferred.
• General PC knowledge and e-mail abilities.
• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
• Strong attention to detail with good organizational skills.
• Good verbal and written communication skills.
• Ability to adapt in a dynamic work environment.
• Learn quickly, solve problems, and make decisions.
• Willingness to work a flexible schedule to accommodate heavy work volumes.
• Ability to stand for extended periods.

Responsibilities

• Distribute workload and workflow for assigned area, adjusting resources as needed.
• Operate production equipment, including printers and labeling tasks.
• Inform teams of equipment malfunctions and coordinate resolutions.
• Serve as first-line resource for team questions in coordination with supervisor.
• Promote a positive work environment to support morale and productivity.
• Identify and document performance issues and propose solutions.
• Ensure policies and SOPs are followed and productivity/quality goals are met.
• Assist in developing and updating training materials and procedures.
• Provide one-on-one and group training as needed.

Skills

Attention to detail

Verbal and written communication

Team player

Problem solving

Education

High School Diploma or GED

Pharmacy Technician certification (preferred)

Tools

General PC knowledge

Email skills

Job description

A Fulfillment Pharmacy Technician Senior Representative is responsible for accurate and timely execution of all assigned tasks in accordance with standard operating procedures, work instructions, and supervisor direction. Distribution of workload and workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Serves as a resource to lead and supervisor and back up to team members. Supports productivity, quality, and safety efforts by accurately operating production equipment, assisting in troubleshooting and rectifying issues, and participating in development of policies and procedures.

Schedule

Monday through Friday 12:00 PM -8:30 PM

How You’ll Make An Impact

• Ensure appropriate distribution of workload and workflow for assigned area including shifting resources and back filling as needed.
• Accurately and responsibly operates production equipment to include but not limited to changing labels, cleaning printers, monitoring production equipment, restocking materials.
• Ensure appropriate teams are informed of equipment malfunctions.
• Serve as the first line resource for questions/issues for team members in coordination with supervisor.
• Promote a positive work environment for team that supports high employee morale and job satisfaction.
• Identify and document issues impacting performance and productivity of team members.
• Raise issues to Lead and Supervisor for action.
• Provide input regarding solutions for same.
• Assist Lead and Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
• Assist in the development and documentation of policies and procedures for technicians, including specific training materials and ensuring these documents are current and accurate.
• Assist in training and validating technician staff regarding procedures.
• Provide one on one training in addition to group sessions on an as needed basis.
• Provide tips on how to get the job done more efficiently and accurately.
• Ensure that all team members are cross trained to cover production functions.
• Other duties as assigned.

What You Need

• High School Diploma or GED required.
• Relevant pharmacy experience.
• Pharmacy Technician certification preferred.
• General PC knowledge and e-mail abilities.
• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
• Strong attention to detail with good organizational skills.
• Good verbal and written communication skills.
• Ability to adapt in a dynamic work environment.
• Learn quickly, solve problems, and make decisions.
• Ability and desire to assist team members.
• Willingness to work a flexible schedule to accommodate heavy work volumes.
• Ability to stand for extended periods of time.

Physical Requirements

• Stand for lengthy periods @ 85% of time.
• Lift up to 50 lbs. occasionally and 20 lbs. frequently
• Perform repetitive motion with fingers, hands, and arms.
• Work may be in confined areas close to machinery.
• Work may be performed in an environment with varying levels of noise.

Why join us?

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO and OT pay.
• 401K with company match
• Tuition reimbursement
• Fun, friendly and unique culture – bring your whole self to work every day!
• Growth and advancement potential

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 20 - 30 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.