Pharmacy Operations Lead - Part-Time

Walgreen; Indianapolis (IN); Remote; USD 27,552 - 41,328; Full time

Job summary

Walgreens in Indianapolis, IN is seeking a Pharmacy Manager to oversee day-to-day operations of non-hospital medicine and regulatory programs, ensuring a positive patient experience. You will direct pharmacy staff, align with policy, and manage inventory and reporting.

Key duties include training and supervising staff, coordinating vaccination services, processing insurance claims, improving customer service, and supporting the store and pharmacy manager in revenue and service quality while

Qualifications

• Bachelor's Degree required.

Responsibilities

• Oversee day-to-day operations of non-hospital medicine and regulatory programs.
• Ensure efficient store operations and a positive patient experience.
• Direct pharmacy staff and billers, ensure compliance with company policies, laws, and regulations.
• Plan, select, and develop pharmacy staff and lead their training, education, and performance management.
• Make decisions on performance management, including warnings and terminations.
• Attract and greet customers, assist with products and services, and handle customer complaints.
• Model and share best customer service practices, develop strong customer relationships, and anticipate customer needs.
• Improve customer experience by focusing on healthcare services.
• Assist the pharmacist in patient care tasks including registration, prescription data entry, medication preparation, counting, and approval.
• Complete patient and physician calls under pharmacist supervision where permitted by law.
• Support the pharmacist in providing medical services such as vaccines and examinations.
• Delegate, direct, and assign non-hospital and pharmacy services in accordance with company policies.
• Ensure timely completion of work and hold others accountable for effective processes.
• Prepare and compile reports and records required by government agencies.
• Manage basic clinical processes and promote excellent pharmacy practice.
• Coordinate day-to-day pharmacy activities and allocate pharmacy hours.
• Maintain a clean, neat, and orderly pharmacy with adequate equipment.
• Make independent compliance decisions that do not require a pharmacist’s license.
• Manage preparation of the annual inventory.
• Lead implementation of new technologies and processes, champion change, and engage the team.
• Ensure proper operation and maintenance of pharmacy equipment.
• Apply safety procedures and maintain accurate records.
• Maintain knowledge of company resource protection procedures.
• Assist the marketing manager by monitoring changes and reporting any concerns that may compromise pharmacy security.
• Communicate with the pharmacist in charge of prescriptions and adhere to policies on clinical errors and continuous quality improvement.
• Facilitate efficient processing of insurance claims, resolve customer issues, and prevent chargebacks.
• Partner with insurance companies and health care providers; participate in third‑party surveys.
• Support the store and pharmacy manager in evaluating and improving pharmacy revenue, service quality, and customer service.
• Coordinate the Community Outreach Portal and assign pharmacists and clinics to events.
• Build and maintain relationships with sales partners.
• Perform performance management of technical staff, including training, hiring, onboarding, scheduling, and disciplinary actions.

Education

Bachelor's Degree

Job description

Walgreens in Indianapolis, IN is seeking a Pharmacy Manager to oversee day-to-day operations of non-hospital medicine and regulatory programs, ensuring a positive patient experience. You will direct pharmacy staff, align with policy, and manage inventory and reporting.

Key duties include training and supervising staff, coordinating vaccination services, processing insurance claims, improving customer service, and supporting the store and pharmacy manager in revenue and service quality while