Pharmacy Operations Lead — Customer Care & Efficiency

CVS Health; Fort Wayne (IN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Other resources

Job summary

CVS Health in Fort Wayne, IN is hiring an Operations Manager to lead store teams, oversee sales, inventory, staffing and financial management under the Store Manager. You will drive customer service excellence and ensure policy compliance, contributing to a high-performing, safe and welcoming CVS/pharmacy environment.

Essentials include deductive reasoning, strong analytical and leadership skills, with flexibility to work a full-time schedule including early mornings, overnights and weekends.

Qualifications

• Deductive reasoning ability.
• Advanced analytical skills.
• Proficient computer and software skills.
• Clear, effective communication with customers and team.
• Leadership and ability to supervise store crews.
• Flexibility to work full-time schedule including mornings, overnights & weekends.
• State licensure requirements vary by state.

Responsibilities

• Lead and develop store teams to execute store policies and improve performance.
• Supervise and direct activities of the store crew.
• Communicate information to team and supervisors openly and timely.
• Support Store Manager with operational plans for service improvements.
• Drive customer service excellence and maintain CVS customer service culture.
• Ensure compliance with HIPAA/OSHA and CVS policies; manage medication order workflows.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Leadership & supervision

Flexible schedule

State licensure awareness

Education

High School diploma

Job description

CVS Health in Fort Wayne, IN is hiring an Operations Manager to lead store teams, oversee sales, inventory, staffing and financial management under the Store Manager. You will drive customer service excellence and ensure policy compliance, contributing to a high-performing, safe and welcoming CVS/pharmacy environment.

Essentials include deductive reasoning, strong analytical and leadership skills, with flexibility to work a full-time schedule including early mornings, overnights and weekends.