Pharmacy Network Enrollment Specialist

ISHE; Boise (ID); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Network Enrollment Analyst to support pharmacy network management by enrolling and maintaining participating pharmacies. You will work with independent pharmacies, PSAOs, and headquarters to ensure enrollment requests are completed accurately and efficiently.

The role emphasizes attention to detail, service for internal and external stakeholders, and timely processing of enrollment changes.

Qualifications

• 4 years of professional experience in customer service, healthcare operations, administrative support, pharmacy operations, or a related field.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities and meet established deadlines.
• Demonstrated problem‑solving and critical‑thinking skills.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to work independently and collaboratively within a team environment.
• Commitment to providing exceptional service to internal and external stakeholders.

Responsibilities

• Support enrollment and onboarding activities for pharmacies seeking participation in the pharmacy network.
• Review enrollment applications and supporting documentation for completeness and accuracy.
• Assist pharmacies and pharmacy corporate headquarters with enrollment‑related inquiries and participation requirements.
• Process pharmacy additions, updates, terminations, and other participation changes according to established procedures.
• Research and resolve routine enrollment, participation, and provider data issues.
• Monitor enrollment requests and ensure timely completion of required processing steps.
• Support pharmacy outreach efforts related to enrollment updates, network participation requirements, and operational communications.
• Generate and analyze reports related to pharmacy enrollment, participation status, and network data quality.
• Identify data discrepancies and elevate complex issues to senior team members as appropriate.
• Participate in process improvement initiatives designed to enhance enrollment accuracy, turnaround times, and pharmacy satisfaction.
• Follow established policies and procedures while developing knowledge of pharmacy network operations and enrollment processes.

Skills

Attention to detail

Organizational skills

Verbal and written communication

Multitasking

Problem solving

Independent and collaborative work

Customer service

Education

Bachelor's Degree

Tools

Excel

Word

Outlook

Job description

CVS Health is seeking a Network Enrollment Analyst to support pharmacy network management by enrolling and maintaining participating pharmacies. You will work with independent pharmacies, PSAOs, and headquarters to ensure enrollment requests are completed accurately and efficiently.

The role emphasizes attention to detail, service for internal and external stakeholders, and timely processing of enrollment changes.