Pharmacy Manager: Clinical Care & Team Leadership

Walgreens; District Heights (MD); On-site; USD 139,000 - 188,000; Full time

Job summary

Walgreens is seeking a Pharmacy Manager to lead daily operations, ensure regulatory compliance, and deliver high-quality patient care in our community pharmacy. You will oversee dispensing, immunizations, drug interactions, and clinical services while maintaining strong staff performance and workflow efficiency.

The role requires a Doctor of Pharmacy or PharmD, active licensure, immunizer certification, and at least one year of pharmacy experience.

Qualifications

• BS in Pharmacy or Pharm D Degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing.
• Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
• An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only).

Responsibilities

• Engages patients by greeting them and offering assistance with products and services.
• Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience.
• Connects with patients by anticipating needs and proactively offering services.
• Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens.
• Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications, as required.
• Ensures the pharmacy operates in accordance with regulations, company policies and standards.
• Collaborates with Store Manager to define and develop new strategic business opportunities.
• Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers.
• Ensures insurance claims are processed accurately to prevent payment rejections.
• Follows-up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies.
• Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
• Manages the maintenance, housekeeping, and improvement of the pharmacy department.

Skills

Pharmacy operations

Education

BS in Pharmacy or Pharm D

Job description

Walgreens is seeking a Pharmacy Manager to lead daily operations, ensure regulatory compliance, and deliver high-quality patient care in our community pharmacy. You will oversee dispensing, immunizations, drug interactions, and clinical services while maintaining strong staff performance and workflow efficiency.

The role requires a Doctor of Pharmacy or PharmD, active licensure, immunizer certification, and at least one year of pharmacy experience.