Pharmacy Manager - Ambulatory

Cleveland Clinic; Independence Township (OH); On-site; USD 119,000 - 190,000; Full time

Job summary

Cleveland Clinic’s Independence Family Health Center Pharmacy seeks a Pharmacy Manager to lead a high-volume ambulatory outpatient operation, supervising pharmacists and technicians, ensuring accurate dispensing, patient counseling, and regulatory compliance.

The role emphasizes staffing, scheduling, process improvement, and collaboration with physicians and nurses to enhance patient care. Open hours and holiday rotation are described, with a strong focus on operational excellence.

Qualifications

• Bachelor's of Science in Pharmacy from a university accredited by the American Association of Colleges of Pharmacy
• Current state licensure as a Registered Pharmacist (RPh) or eligible within 90 days of hire
• Completion of a Board of Pharmacy approved course in the administration of immunizations for managers in Retail Pharmacy
• Current Basic Life Support (BLS) certification through the American Heart Association (AHA) for managers in Retail Pharmacy
• Completion of a Health-system Pharmacy Administration and Leadership (HSPAL) PGY2 Residency OR Four years of pharmacy experience, including at least one year of leadership experience

Responsibilities

• Supervise the activities of Pharmacists and support staff assigned to the store and ensures accurate and timely preparation and processing of orders.
• Assume responsibility for safe and accurate handling of all funds and records.
• Review and interpret all physician orders for processing, rationality, dosage form, allergies, interactions, incompatibilities, etc.
• Advise prescribing physician of inconsistencies, recommend alternate medications and determine proper quantities to be prepared/dispensed.
• Provide drug information to physicians, nurses, patients and other appropriate individuals by consulting with physicians regarding all drug therapy requested
• Clarify physician orders and assist physicians in investigating new and alternate medications to be used.
• Instruct patients regarding individual mediation therapy.
• Enter patient and medication order information into pharmacy computers to facilitate medication dispensing.
• Coordinate the third-party prescription process by ensuring accuracy of information, including patient name, physician provider numbers, product name or NDC number, directions, directed daily usage and corresponding quantities.
• Supervise personnel functions, analyze workflow and adjust scheduling as needed.
• For specialty pharmacy, develop clinical documentation standards as required by URAC and other internal and external regulatory groups and customers.
• Develop integrated team and individual goals tied to overall specialty pharmacy goals.
• Adhere to direct report payroll budget and other budget areas defined by Senior Director.

Skills

Pharmacy management

Leadership

Staff supervision

Regulatory compliance

Patient counseling

Communication

Education

Bachelor of Science in Pharmacy

Registered Pharmacist license (RPh)

Immunization administration for managers in Retail Pharmacy

BLS certification (AHA)

HSPAL PGY2 Residency OR 4 years pharmacy leadership experience

Job description

Join Cleveland Clinic’s Independence Family Health Center and become a part of one of the most respected healthcare organizations in the world. This patient-friendly facility offers primary care, express care and a wide array of specialty services. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career.
As a Pharmacy Manager, a caregiver in this role will lead operations at the Independence Family Health Center Pharmacy, a high-volume ambulatory outpatient pharmacy serving Family Health Center patients and surrounding communities. The pharmacy fills approximately 300 to 400 prescriptions per day and provides outpatient dispensing, medication counseling, patient support services and inventory management. The team includes approximately three pharmacists, six pharmacy technicians, two float pool pharmacists and additional PRN pharmacist and technician support. The Pharmacy Manager will lead, coach and develop caregivers while overseeing daily workflow, staffing and scheduling. Additional responsibilities include monitoring operational performance, quality metrics, patient satisfaction and regulatory compliance, managing inventory and purchasing, supporting medication safety and financial stewardship initiatives and partnering with physicians, nurses and operational leaders to advance patient care. The caregiver will also lead process improvement and strategic projects while ensuring compliance with state and federal pharmacy regulations and Cleveland Clinic policies and procedures.
The pharmacy is open Monday through Thursday from 8:00 AM to 8:00 PM, Friday from 8:00 AM to 6:00 PM and Saturday from 8:00 AM to 4:00 PM. The pharmacy is closed Sunday.
A caregiver in this position will work full time, eight-hour shifts Monday through Friday between 8:00 AM and 8:00 PM. Caregivers will rotate approximately two Saturdays per quarter and will work one holiday approximately every four to five years as part of the Euclid Avenue rotation.
A caregiver who excels in this role will:

• Supervise the activities of Pharmacists and support staff assigned to the store and ensures accurate and timely preparation and processing of orders.
• Assume responsibility for safe and accurate handling of all funds and records.
• Review and interpret all physician orders for processing, rationality, dosage form, allergies, interactions, incompatibilities, etc.
• Advise prescribing physician of inconsistencies, recommend alternate medications and determine proper quantities to be prepared/dispensed.
• Provide drug information to physicians, nurses, patients and other appropriate individuals by consulting with physicians regarding all drug therapy requested
• Clarify physician orders and assist physicians in investigating new and alternate medications to be used.
• Instruct patients regarding individual mediation therapy.
• Enter patient and medication order information into pharmacy computers to facilitate medication dispensing.
• Coordinate the third-party prescription process by ensuring accuracy of information, including patient name, physician provider numbers, product name or NDC number, directions, directed daily usage and corresponding quantities.
• Supervise personnel functions, analyze workflow and adjust scheduling as needed.
• For specialty pharmacy, develop clinical documentation standards as required by URAC and other internal and external regulatory groups and customers.
• Develop integrated team and individual goals tied to overall specialty pharmacy goals.
• Adhere to direct report payroll budget and other budget areas defined by Senior Director.
  

Minimum qualifications for the ideal future caregiver include:

• Bachelor's of Science in Pharmacy from a university accredited by the American Association of Colleges of Pharmacy
• Current state licensure as a Registered Pharmacist (RPh) or eligible within 90 days of hire
• Completion of a Board of Pharmacy approved course in the administration of immunizations for managers in Retail Pharmacy
• Current Basic Life Support (BLS) certification through the American Heart Association (AHA) for managers in Retail Pharmacy
• Completion of a Health-system Pharmacy Administration and Leadership (HSPAL) PGY2 Residency OR Four years of pharmacy experience, including at least one year of leadership experience
  

Preferred qualifications for the ideal future caregiver include:

• MS, MBA or PharmD
• Board Certification (BCACP/BCPS) and/or residency training
• Prior experience working in an ambulatory, retail, outpatient or healthy system pharmacy
  

Physical Requirements:

• Typical physical demands include a high degree of dexterity sufficient to operate a personal computer in the course of the work, normal or corrected vision, extensive sitting and frequent walking.
  

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.
  

Pay Range
Minimum Annual Salary: $118,960.00
Maximum Annual Salary: $190,360.00
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).