Pharmacy Liaison (Full Time)

Shields Health Solutions; California; Remote; USD 70,000 - 75,000; Full time

Job summary

Shields Health Solutions is seeking an experienced pharmacy technician to provide off-site support to patients, pharmacists, and providers. The role includes prior authorization, financial assistance, onboarding, and refill support, with a focus on patient education and adherence across specialty clinics.

The position requires state registration as a pharmacy technician and 2–3 years of experience (3–5 preferred).

Qualifications

• State-registered pharmacy technician.
• 2–3 years of experience, 3–5 years preferred.
• High School Diploma or GED required.

Responsibilities

• Provide off-site POA, financial assistance, onboarding support.
• Educate prospective pharmacy patients about the hospital pharmacy services.
• Document patient information in EMR and Shields tools.
• Adjudicate test claims and prepare follow-up action plans.
• Maintain data entry and support process improvement initiatives.
• Protect patient confidentiality and data integrity.

Skills

Interpersonal skills

Phone skills

Excel

Word

Microsoft Office

Attention to detail

Empathetic listener

Education

High School Diploma or GED

Tools

Therigy

Job description

Provides integrated off-site support to patients, pharmacists, and providers by providing a full-service approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize the hospital partner pharmacy to fully benefit from its superior patient care services.

An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support.

Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care.

Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose.

Review the patients need for financial assistance and secure financial assistance when needed and available.

Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required.

Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.

Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.

Actively participate in process improvement initiatives.

Protect organization's value by keeping information confidential.

maintaining networks; Skills : Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off.

Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data.

Specialties Experience and knowledge in working in one or more of the following disease states a plus: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology.

Required Licensure/Certification : We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Years of Experience : Required 2-3 years, Preferred 3-5 years’ experience as a Pharmacy Technician.

Education : High School Diploma or GED required.

Salary: An employee in this position who performs the job duties in California can expect a salary rate between $70,304 and $75,000 plus bonus pursuant to the terms of an any bonus plan if applicable. California residents employed by or applying for work at Shields have certain privacy rights. California Workforce Privacy Notice and Privacy Policy.

Message and data rates may apply. Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

if you need assistance or accommodation during the application or interview process, please email talentacquisition@shieldsrx.