Pharmacy Lead - Customer Care & Ops

Onco360; Village of New Hyde Park (NY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401k with match

Paid Time Off and Paid Holidays

Tuition Reimbursement

Paid Volunteer Day

Floating Holiday

Referral Incentive

Paid Life, and short & long-term-disab

Job summary

Onco360 is hiring a Pharmacy Lead Customer Care Specialist in New Hyde Park, NY. This full-time role begins on-site with a potential remote transition after onsite training.

Starting pay is $28/hr with quarterly incentives and a $5,000 sign-on bonus for hires before 12/31/2026. Responsibilities include overseeing escalations, staffing guidance, training, and mentoring, while ensuring timely resolutions and strong customer satisfaction.

Qualifications

• Bachelor's Degree required.
• 2+ years of pharmacy operations experience.
• 2+ years of customer care, outbound/inbound, patient satisfaction, or equivalent experience preferred.

Responsibilities

• Manages customer care escalations email workflow.
• Works with the Customer Care Supervisor to ensure all team escalations are addressed daily.
• Assigns and completes address exceptions provided by leadership in pharmacy operations.
• Escalates issues to the proper pharmacy director, sales team rep, or analytics team.
• Onboarding, training, and mentoring new teammates in Customer Care.
• Serve as a team leader who can answer questions and assist teammates when Supervisor is away.

Skills

Customer service

Problem solving

Verbal and written communication

Education

Bachelor's Degree

Job description

Onco360 is hiring a Pharmacy Lead Customer Care Specialist in New Hyde Park, NY. This full-time role begins on-site with a potential remote transition after onsite training.

Starting pay is $28/hr with quarterly incentives and a $5,000 sign-on bonus for hires before 12/31/2026. Responsibilities include overseeing escalations, staffing guidance, training, and mentoring, while ensuring timely resolutions and strong customer satisfaction.