Pharmacy Intern: Counseling, Prescriptions & Customer Care

NWU; Lehi (UT); On-site; USD 21,000 - 34,000; Part time

Job summary

NWU seeks a Pharmacy Intern to support customer service in a fast-paced retail pharmacy environment in Utah. You will assist with dispensing, inputting prescriptions, and patient counseling under pharmacist supervision.

The role requires active enrollment in a US pharmacy program and a current state-issued Pharmacy Intern license. You will work on a team to ensure safe, accurate service and compliance with procedures, while helping customers navigate products and insurance processes.

Qualifications

• Active enrollment in a US school of pharmacy.
• Current state-issued Pharmacy Intern license.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Assist the department manager in reaching sales and profit goals and monitor quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Promote trust and respect among associates.
• Create a welcoming environment by answering questions about products within the department and store.
• Gain and maintain knowledge of pharmaceutical products to discuss them with customers and prescribers.
• Provide drug counseling andassist with over-the-counter medication recommendations.
• Accurately input patient and prescription information into the pharmacy computer system.
• Dispense correct medication and contact prescribers’ offices for authorization.
• Bag filled prescriptions and deliver them accurately to customers.
• Process third-party insurance information and contact insurance companies if necessary.
• Facilitate charge purchases for customers.
• Accept and interpret oral and written prescriptions accurately for fill or refill.
• Clean the department and provide immunizations under pharmacist supervision.
• Compare, check, and properly stock incoming orders; return unused medication stock bottles.
• Notify management of customer or employee accidents and report prescription incidents to the pharmacist on duty.
• Report safety risks, illegal activity including robbery, theft, or fraud.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict reasonably and nonconfrontationally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.
• Provide support through direct interaction with minors, individuals with special needs, and older adults.
• Perform essential functions of the position with or without reasonable accommodation.

Skills

Customer service

Communication

Conflict resolution

Attention to detail

Education

Active enrollment in a US school of pharmacy

State-issued Pharmacy Intern license

Job description

NWU seeks a Pharmacy Intern to support customer service in a fast-paced retail pharmacy environment in Utah. You will assist with dispensing, inputting prescriptions, and patient counseling under pharmacist supervision.

The role requires active enrollment in a US pharmacy program and a current state-issued Pharmacy Intern license. You will work on a team to ensure safe, accurate service and compliance with procedures, while helping customers navigate products and insurance processes.