Pharmacy Intake Operations Manager

topazhradvisory; Bardonia (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Topaz HR is seeking an experienced Pharmacy Intake Manager in Bardonia, NY to oversee the daily operations of the intake department onsite. You will manage intake staff, monitor productivity, and coordinate with billing, nursing facilities, and management to ensure accurate patient, facility, and payer information.

The ideal candidate has pharmacy intake and long-term care experience, strong organizational and leadership skills, and thrives in a fast-paced environment.

Qualifications

• Previous pharmacy intake, operations, or health administration experience required.
• Experience in high-volume environments and leadership roles preferred.
• Familiarity with long-term care settings and nursing facilities preferred.
• Understanding of insurance verification and payer processes preferred.
• Ability to manage admissions/readmissions and payer changes within pharmacy.

Responsibilities

• Oversee daily intake department workflow and operations.
• Lead and support intake staff to ensure timely, accurate tasks.
• Review admissions, readmissions, payer changes, and patient updates.
• Verify patient demographics, facility data, insurance, and billing details.
• Coordinate communication between intake, billing, and management teams.
• Train and coach intake team members to improve accuracy and speed.
• Improve intake workflows to reduce errors and delays.
• Escalate urgent issues to senior management as needed.
• Maintain organized intake documentation and records.
• Ensure professional, efficient communication across intake operations.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Prior intake leadership

Team supervision

High-volume workflow management

Attention to detail

Multitasking

Client coordination

Process improvement

Collaboration across departments

Documentation accuracy

Professional work ethic

Tech proficiency

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Office

Pharmacy software

Electronic medical records/ERPs

Job description

Topaz HR is seeking an experienced Pharmacy Intake Manager in Bardonia, NY to oversee the daily operations of the intake department onsite. You will manage intake staff, monitor productivity, and coordinate with billing, nursing facilities, and management to ensure accurate patient, facility, and payer information.

The ideal candidate has pharmacy intake and long-term care experience, strong organizational and leadership skills, and thrives in a fast-paced environment.