Pharmacy Technician Supervisor - Intake

Onco360; Buffalo (NY); On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k match

PTO and Holidays

Quarterly incentive bonuses

Tuition reimbursement

Life insurance

Short/long-term disability

Job summary

Onco360 Buffalo, NY is seeking a Pharmacy Technician Supervisor - Intake to oversee intake staff, triage communications, and ensure accurate patient profiles and prescription processing. This role demands leadership, adherence to pharmacy terminology, and collaboration with prescribers.

You will supervise intake operations, coach staff, manage workflow, and help optimize service levels while maintaining compliance with state and federal laws in a fast-paced specialty pharmacy environment.

Qualifications

• Requires 4+ years of pharmacy experience
• Nationally Certified Pharmacy Technician (PTCB)
• Licensure/registration as required by state law
• Associates or Bachelor’s Degree preferred

Responsibilities

• Oversee intake staff in a leadership role to maintain a positive environment.
• Create patient profiles and process orders from e-prescriptions and faxes.
• Assist Manager in day-to-day operations and implement new procedures.
• Coach and evaluate staff, deliver corrective action when needed.
• Monitor daily workflow and adjust personnel to meet demand.
• Ensure compliance with pharmacy laws and REMS programs.

Skills

Interpersonal skills

Pharmacy terminology

Typing speed

Math & analytics

Education

High School Diploma or GED

Licensed/Registered Pharmacy Technician

PTCB certification

Tools

Pharmacy software

Job description

Onco360 Pharmacy has a need for qualified candidates to fill our role ofPharmacyTechnician Supervisor - Intake. This high-level technician level roleis an excellent opportunity to join our company and help with our expanding Specialty Pharmacy program!

Full-time position, Monday to Friday - 11:30am - 8pm EST. Seeking candidates who live within a commutable distance to our Buffalo, NY pharmacy location.

Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers.

A career with us is more than just a job. It's an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.

Salary range starting at $55k an up depending on experience

Sign-On Bonus: $5,000 for employees starting before October 31, 2026.

We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.

We offer a variety of benefits including:

• Medical; Dental; Vision
• 401k with a match
• Paid Time Off and Paid Holidays
• Quarterly Incentive Bonuses
• Tuition Reimbursement
• Company paid benefits - life insurance; and short and long-term disability

Salary starting at $57,000 annually and up, depending on experience

The Pharmacy Technician Intake Supervisor is responsible for managing incoming patient, prescriber, and/or prescription-related communication received by the pharmacy, including but not limited to triaging communications to the appropriate internal departments, processing incoming faxes and electronic prescriptions, the proper set up of patient profiles, creating new drug orders, and communicating with prescribers to request refill prescriptions. This role requires working knowledge of prescription data entry and pharmacy terminology to execute workflow. The supervisor will also provide quality control by routinely examining patient profiles and/or orders for processing accuracy and productivity, adjusting personnel to meet work volume needs and service levels, training, employee coaching, and performance management.

Intake SupervisorEssential Functions:

• Supervises intake staff in a leadership role to maintain a positive working environment by creating synergy and teamwork to minimize employee relations issues and reduce turnover. Communicates effectively across pharmacy and/or corporate teams and with patients, and successfully resolves issues.
• Creates patient profiles and processes orders in a timely manner from electronic prescription and fax queues, requests refill prescriptions as appropriate, manages incoming documents from the fax server
• Assists Manager in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered to all patients using effective service leadership and customer skills.
• Works with pharmacy management to recruit, select, hire, orientate, develop, and train new associates. On an ongoing basis, evaluates, coaches, and utilizes performance management practices to motivate and set expectations for Intake staff. In collaboration with management, drafts and delivers effective corrective action plans and disciplinary action to technicians performing at substandard levels.
• Manages and reports on daily activity of vertical team members, including monitoring of daily workflow and Pulse reporting.
• Works with pharmacy management to control operating expenses by effective utilization of personnel, equipment, and supplies to maintain and improve services within approved budget.
• Works with pharmacy management to gain a thorough understanding and working knowledge of job functions performed by each team member.
• Works with Intake Manager and/or Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives as needed.
• Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs
• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations and compliance with professional practice and patient confidentiality laws.
• Compliance with professional practice and patient confidentiality laws.
• Contributes to team effort by accomplishing related tasks as needed and other duties as assigned.

Intake SupervisorQualifications:

Education/Learning Experience

• Required: High School Diploma or GED, licensed/registered pharmacy technician or as required by state law, Previous Experience in Pharmacy Intake, Nationally Certified Pharmacy Technician
• Desired: Associates or Bachelor's Degree, Advanced Certified Pharmacy Technician, Specialty pharmacy experience

Work Experience

• Required: 4+ years pharmacy experience, previous leadership experience

• Desired: 5+ years pharmacy experience, 1+ years supervisor experience

Skills/Knowledge

• Required: Excellent interpersonal skills, able to work with all levels of management and staff, vast knowledge of pharmacy terminology and process including sig codes, and roman numerals, brand/generic names of medication, advanced typing, math and analytical skills.
• Desired: Specialty pharmacy operations, leadership skills, independent decision-making abilities, able to conduct research, be resourceful, and self-reliant, excellent communication skills

Licenses/Certifications

• Required: Registration with Board of Pharmacy as required by state law, Certified Pharmacy Technician (PTCB)
• Desired: Advanced Certified Pharmacy Technician

Behavior Competencies

• Required: Independent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills, leadership