Pharmacy Intake Manager

topazhradvisory; Bardonia (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Topaz HR is seeking an experienced Pharmacy Intake Manager in Bardonia, NY to oversee the daily operations of the intake department onsite. You will manage intake staff, monitor productivity, and coordinate with billing, nursing facilities, and management to ensure accurate patient, facility, and payer information.

The ideal candidate has pharmacy intake and long-term care experience, strong organizational and leadership skills, and thrives in a fast-paced environment.

Qualifications

• Previous pharmacy intake, operations, or health administration experience required.
• Experience in high-volume environments and leadership roles preferred.
• Familiarity with long-term care settings and nursing facilities preferred.
• Understanding of insurance verification and payer processes preferred.
• Ability to manage admissions/readmissions and payer changes within pharmacy.

Responsibilities

• Oversee daily intake department workflow and operations.
• Lead and support intake staff to ensure timely, accurate tasks.
• Review admissions, readmissions, payer changes, and patient updates.
• Verify patient demographics, facility data, insurance, and billing details.
• Coordinate communication between intake, billing, and management teams.
• Train and coach intake team members to improve accuracy and speed.
• Improve intake workflows to reduce errors and delays.
• Escalate urgent issues to senior management as needed.
• Maintain organized intake documentation and records.
• Ensure professional, efficient communication across intake operations.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Prior intake leadership

Team supervision

High-volume workflow management

Attention to detail

Multitasking

Client coordination

Process improvement

Collaboration across departments

Documentation accuracy

Professional work ethic

Tech proficiency

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Office

Pharmacy software

Electronic medical records/ERPs

Job description

Company Overview

Our client is a growing pharmacy organization focused on operational excellence, compliance, patient support services, and strong coordination across pharmacy operations. The company works closely with healthcare facilities, insurance providers, patients, and internal departments to ensure accurate, efficient, and timely pharmacy services.

Position Overview

Our client is seeking an experienced Pharmacy Intake Manager to oversee the daily operations of the intake department and ensure all intake workflows are completed accurately and efficiently. This leadership role is responsible for managing intake staff, monitoring workflow productivity, coordinating with multiple internal departments, and ensuring patients, facilities, and billing information are properly entered and maintained.

The ideal candidate will have prior pharmacy intake experience and long-term care pharmacy experience, strong organizational and leadership skills, and the ability to thrive in a fast-paced environment while communicating effectively with internal teams, facilities, and upper management.Candidates must have both pharmacy intake experience and long-term care pharmacy experience. Candidates without both qualifications will not be considered.

Location: Bardonia, NY
Employment Type: Full-Time, Onsite
Salary: $65,000 – $90,000 Annually

Key Responsibilities

• Oversee the daily workflow and operations of the intake department


• Manage and support intake staff to ensure tasks are completed accurately and on time


• Review and process new admissions, readmissions, payer changes, discharges, and patient updates


• Ensure patient demographics, facility information, insurance coverage, Medicaid, Medicare Part D, managed care, hospice, private pay, and billing-related information are properly reviewed and entered


• Coordinate communication between intake, billing, collections, pharmacy operations, and management teams


• Follow up with facilities and internal departments regarding missing, incorrect, or incomplete information


• Monitor intake queues, open items, workflow backlogs, and operational concerns


• Assist with training, guidance, and support for intake team members


• Help improve intake workflows to reduce errors, rejected claims, billing delays, and operational issues


• Escalate urgent or unresolved intake and billing issues to senior management when necessary


• Maintain organized documentation and accurate intake records


• Ensure professionalism, efficiency, and strong communication across all intake operations


• Oversee high-volume intake workflows while maintaining accuracy, turnaround times, and service standards


• Work closely with nursing homes, long-term care facilities, and healthcare partners to support admissions, readmissions, and ongoing patient care transitions


• Provide leadership and supervision to intake staff, ensuring productivity, accountability, and workflow efficiency

Qualifications

• Previous pharmacy intake, pharmacy operations, healthcare administration, or related experience required


• Prior leadership, supervisory, or management experience preferred


• High-volume pharmacy experience required


• Long-term care pharmacy experience strongly preferred


• Experience working with nursing homes, skilled nursing facilities, rehabilitation centers, or similar healthcare facilities preferred


• Closed-door pharmacy experience preferred


• Strong understanding of insurance verification, Medicaid, Medicare Part D, managed care, hospice, and private pay processes preferred


• Experience managing admissions, readmissions, and payer changes within a pharmacy setting preferred


• Demonstrated ability to manage large workflows, prioritize competing demands, and lead operational teams


• Strong communication, organizational, and problem-solving skills


• Ability to manage multiple priorities in a fast-paced environment


• Strong attention to detail and follow-up skills


• Professional and dependable work style


• Proficiency with Microsoft Office, pharmacy software, and electronic record systems


• High School Diploma or GED required; college degree preferred


• Pharmacy Technician License preferred

Physical Demands

• Ability to sit and work at a computer for extended periods


• Frequent use of hands for typing, writing, and handling documents


• Ability to focus on detailed work and manage multiple priorities in a fast-paced environment

Compensation
The published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today’s market. The salary range for this position is a good faith estimate that allows for flexibility to align with various levels of experience, education, and performance.

EEO Statement
Topaz HR is an Equal Opportunity Employer, and we do not discriminateon the basis ofrace, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.