Pharmacy Front Desk & Fulfillment Specialist

Kaiser Permanente; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Kaiser Permanente is seeking an organized Pharmacy Clerk to provide in-person and telephone reception, receive and direct prescriptions, and support pharmacy operations at multiple locations. The role includes processing orders, preparing labels, packaging, and assisting staff with clerical duties.

Responsibilities include accurate data entry in the PIMS system, handling cash transactions, and ensuring customer service excellence while complying with regulations.

Qualifications

• Excellent customer service and telephone reception skills.
• Excellent written and verbal English-language communication skills.
• Ability to read, understand and transcribe pharmacutical information.
• Demonstrated mathematical skills (add, subtract, multiply, divide).
• MUST PASS BACKGROUND CHECK.
• Ability to stand for long periods, lift/transport 1–50 lbs.

Responsibilities

• Provide in-person and telephone reception to patients.
• Process new prescriptions and refills with correct documentation.
• Enter prescription data into the Pharmacy Information Management System (PIMS).
• Prepare and package prescriptions for delivery or pick-up.
• Sell prescriptions and other pharmaceutical merchandise to members.
• Maintain cash register accuracy and transaction records.
• Assist with inventory and stock replenishment as needed.
• Support pharmacy staff with clerical tasks and customer service.

Skills

Customer Service

Telephone reception

English communication

Basic math

Tools

PIMS

Job description

Kaiser Permanente is seeking an organized Pharmacy Clerk to provide in-person and telephone reception, receive and direct prescriptions, and support pharmacy operations at multiple locations. The role includes processing orders, preparing labels, packaging, and assisting staff with clerical duties.

Responsibilities include accurate data entry in the PIMS system, handling cash transactions, and ensuring customer service excellence while complying with regulations.