Pharmacy Dispatch Specialist — 24/7 Delivery Excellence

careers-symbria; Illinois; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Flexible Spending Account (FSA)

Job summary

Symbria Rx Services in Woodridge, IL is seeking a Dispatcher to act as the primary contact for pharmacy employees, drivers, and client communities to ensure timely pickup and delivery of medications. You will coordinate routes, manage urgent orders, and optimize schedules to improve efficiency and service quality.

The role requires strong communication, meticulous record-keeping, and a willingness to work nights, weekends, and holidays to support a 24-hour pharmacy operation.

Qualifications

• High school diploma or GED required.
• Experience in dispatching, logistics, transportation, or similar field; minimum one year.
• Strong verbal and written communication skills to interact with drivers, clients, and stakeholders.
• Excellent organizational skills and attention to detail to manage delivery schedules and ensure accuracy in medication handling.
• Ability to adapt in a dynamic environment, make independent decisions, prioritize, and multitask.
• Proficiency in using dispatching software, Microsoft products, GPS systems, and other computer programs.

Responsibilities

• Coordinate the dispatching of pharmacy delivery drivers, ensuring timely and accurate delivery of medications to customers and healthcare facilities.
• Manage emergency medication orders and urgent deliveries, prioritizing critical requests and communicating with pharmacies, drivers, and customers to ensure prompt resolution.
• Maintain and optimize delivery schedules to meet customer demand while maximizing efficiency and minimizing delivery times.
• Serve as the primary point of contact for pharmacy staff, delivery drivers, client communities, and external stakeholders, handling inquiries, resolving issues, and providing updates on delivery status.
• Maintain accurate records of delivery activities, including order details, delivery times, customer feedback, and incident reports. Track and prepare reporting on quality metrics.
• Ensure the accuracy and completeness of medication deliveries, address any discrepancies or concerns, and follow up with pharmacies and customers to confirm delivery satisfaction.
• Adhere to pharmacy regulations, safety protocols, and HIPAA guidelines in handling medication orders, delivery information, and customer data.
• Collaborate with pharmacy staff, dispatch team members, delivery drivers, and other departments to optimize workflow, resolve operational challenges, and improve overall service quality.
• Provide training and support to new dispatchers and delivery drivers, ensuring they understand protocols, procedures, and customer service expectations.
• Identify opportunities for process improvement, implement best practices, and contribute to the development of strategies to enhance dispatch operations and customer satisfaction.
• Any and all duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Problem solving

Teamwork

Adaptability

Education

High school diploma or GED

Tools

Dispatch software

GPS systems

Microsoft Office

Job description

Symbria Rx Services in Woodridge, IL is seeking a Dispatcher to act as the primary contact for pharmacy employees, drivers, and client communities to ensure timely pickup and delivery of medications. You will coordinate routes, manage urgent orders, and optimize schedules to improve efficiency and service quality.

The role requires strong communication, meticulous record-keeping, and a willingness to work nights, weekends, and holidays to support a 24-hour pharmacy operation.