Pharmacy Customer Services Associate (CSR)

AssistRx; Orlando (FL); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Pharmacy Customer Services Associate to provide exceptional support in a dynamic environment. This entry-level role focuses on delivering top-notch customer service while handling inquiries related to pharmacy benefits. With a structured training program and the opportunity to work from home after 120 days, this position is perfect for those looking to grow within the healthcare sector. Join a team that values professionalism, empathy, and a people-first attitude, and enjoy a range of benefits including medical, dental, and a generous PTO policy. If you thrive in fast-paced settings and are eager to make a difference, this role is for you.

Benefits

Medical, Dental, and Vision Benefits

401(k) Plan

Preloaded PTO

Tenure Vacation Bonus

Qualifications

• 3+ years in customer service or direct-to-consumer environment.
• High school diploma required; ability to learn quickly and multi-task.

Responsibilities

• Collaborate with team to enhance customer service experience.
• Guide customers through pharmacy benefit processes.

Skills

Customer Service

Conflict Resolution

Problem-Solving

Time Management

Empathy

Education

High School Diploma

2 Years of Higher Learning Education

Tools

Microsoft Office Suite

Job description

Pharmacy Customer Services Associate (CSR)

In this role, you will be trained to perform entry-level customer service work. This involves providing external customer service support by receiving and responding to information and/or program service inquiries. Works under close supervision with specific tasks assigned for completion. Representatives must display the qualities of customer service, professionalism, patience, and a people-first attitude with each task performed. Candidate must complete a 4-week course of training and education with a focus on general healthcare processes related to becoming a Health Care Associate at AssistRx. Content is focused on rules and regulations pertaining to handling the patient's Protected Health Information (PHI), Pharmacy Benefit Structure, and understanding the similarities and differences between Commercial Insurance and Government Insurance programs.

Job Details:

• Compensation: $19/HR + Shift Differential
• Location: 9400 Southpark Loop | SUITE 200 | Orlando, FL 32819
• Schedules:
• M-F 11:00-8:00pm EST
• Mon-Wed and Friday: 10:30am-7:30pm, Saturday: 9:00am-5:30pm, OFF: Sunday and Thursday
• Wed-Sun: 9:00am-5:30pm OFF: Monday and Tuesday
• Remote: Work From Home After 120 Days
• Start: 3/3

Responsibilities:

• Collaborate with other call center representatives to improve customer service
• Guide callers through requirements to process a pharmacy benefit investigation
• Field customer calls to provide complete and accurate answers to all queries and concerns
• De-escalation support and resolution for dissatisfied customers
• Performs other related duties as needed

Basic Qualifications:

• 3+ years working in a direct-to-consumer or customer environment
• High School diploma or equivalency required
• Ability to learn quickly, multi-task, and have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Positive demeanor and clear understanding of professional boundaries with clients (empathetic, responsive, patient, and conscientious)
• An aptitude for conflict resolution, problem-solving, and negotiation
• Ability to follow explicit directives
• Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills
• Schedule flexibility with holiday and weekend rotation may be required
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

Preferred Qualifications:

• 2 years of higher learning education
• Previous work experience in a highly dynamic and changing environment

Benefits:

• Medical, dental and vision benefits become effective the first day of the month following 30 days of employment
• Employees are fully vested in their 401(k) after 90 days of employment
• PTO is preloaded; not accrued. New employees are prorated 100 hours of PTO (12.5 days) and then increased to 140 hours (17.5 days) upon anniversary
• Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.