Pharmacy Customer Service Specialist

Walgreens; Waukegan (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in the United States seeks a Retail Pharmacy Support team member to deliver friendly checkout service, assist pharmacists, and help patients with prescriptions and store needs.

You will engage customers, maintain inventory, support pharmacy workflows, handle returns, and participate in photo and web-pickup services. The role emphasizes flexibility, English fluency, basic math and computer skills, with opportunities to grow within Walgreens store operations.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible schedule including evenings and weekends.
• Six months of experience in a retail environment preferred.
• Prior Walgreens experience preferred.
• Good math skills for accurate prescription filling.
• Basic computer skills and familiarity with store systems.

Responsibilities

• Provide courteous, friendly checkout service and assist customers at the register.
• Assist pharmacists under supervision and use pharmacy systems to process prescriptions.
• Engage customers, answer questions and resolve issues to ensure a positive experience.
• Maintain clean, well-merchandised counters and shelves and handle pricing and inventory.
• Support pharmacy operations, including inventory management and claims processing.
• Assist with photo area services and web order pick-up.
• Ensure compliance with company policies and code of conduct.

Skills

Customer service

Cash handling

English fluency

Flexibility

Math skills

Computer skills

Education

PTCB certification

Tools

POS systems

Job description

Walgreens in the United States seeks a Retail Pharmacy Support team member to deliver friendly checkout service, assist pharmacists, and help patients with prescriptions and store needs.

You will engage customers, maintain inventory, support pharmacy workflows, handle returns, and participate in photo and web-pickup services. The role emphasizes flexibility, English fluency, basic math and computer skills, with opportunities to grow within Walgreens store operations.