Pharmacy Customer Service Specialist

OneroRx; Carmel (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401k with company match

Employee discount

Job summary

Willowbrook Pharmacy in Carmel, IN is hiring a full-time Customer Service Representative to assist patients and customers at the register, stock shelves, and handle prescriptions drop-off and pickup.

No nights, Sundays, or holidays with some scheduling flexibility; benefits include 401k with company match and employee discount; prior pharmacy experience is welcome but not required as training will be provided.

Qualifications

• High School Diploma or GED.
• Strong communication skills.
• Attention to detail.
• Ability to work with others as a team to ensure patient satisfaction and a pleasant, professional work environment.
• Ability to multitask.
• Ability to provide excellent customer service.
• Ability to read, understand and follow oral and written instructions.
• Minimum of 6 months of customer service experience.

Responsibilities

• Assists patients and customers by running cash register for over-the-counter sales, greeting customers, offering assistance, receiving payments, and providing other services requested by customers.
• Maintains over the counter stock of medications by reviewing shipments for completeness, putting price tags on the products, and placing the items in their appropriate shelf locations.
• Prepares mail order and delivery prescriptions by contacting the patient, calculating charges, packaging prescription(s), and taking them to the post office for mailing to patient.
• Places orders for supplies, prepares drug returns and submits data. Receives approval for return from supplier.
• Keeps product shelves and counters neat and clean and “faces” shelves by moving items to front and arranging and stacking them.
• Maintains regular and punctual attendance. Develops courteous and professional relationships with patients, customers, and co-workers.
• Performs other duties as assigned.

Skills

Communication skills

Attention to detail

Teamwork

Multitasking

Customer service

Reading & following instructions

Customer service experience

Education

High School Diploma or GED

Job description

Willowbrook Pharmacy in Carmel, IN is hiring a full-time Customer Service Representative to assist patients and customers at the register, stock shelves, and handle prescriptions drop-off and pickup.

No nights, Sundays, or holidays with some scheduling flexibility; benefits include 401k with company match and employee discount; prior pharmacy experience is welcome but not required as training will be provided.