Pharmacy Customer Service Associate

Walgreens; West Palm Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated team member to enhance customer experiences through exceptional service in a pharmacy setting. This role involves assisting pharmacists, managing inventory, and providing friendly checkout services. Ideal candidates will be passionate about customer satisfaction and possess the ability to work in a fast-paced environment. Join a team that values professional development and offers opportunities for growth in the healthcare field. If you are ready to make a meaningful impact in your community, this position is perfect for you.

Qualifications

• Must earn and maintain PTCB certification or state-required certification.
• Fluency in English required for communication.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Registers sales, processes transactions, and assists pharmacists.

Skills

Customer Service

Pharmacy Systems

Cash Register Operations

Inventory Management

Communication Skills

Education

PTCB Certification

High School Diploma

Job description

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on the assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products in the OTC aisle when possible.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store manager or shift leader.
• Performs duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine accuracy, and checking for possible interactions. Assists pharmacists in scheduling and maintaining workflow.
• Reports, immediately, prescription errors to the pharmacist on duty and adheres to company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreens Pharmacy Code of Conduct.
• Strictly adheres to Walgreens policy regarding Good Faith Dispensing during all applicable prescription activities.
• Handles telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Processes manual claims for third-party prescription services in a timely manner and performs other clerical duties as assigned by the Pharmacy Manager.
• Supports pharmacy inventory management activities, such as ordering, unpacking, checking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, order errors, or damaged goods involving Rx drugs.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise. Completes resets and revisions as directed.
• Assists with food separation and product placement per policies, including stock rotation using FIFO.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photos, poster prints, and promotional photo products.
• Handles web pick-up responsibilities, monitors orders, fills, and delivers orders to customers.
• Assists with store cleanliness and appearance.
• Follows all company policies, maintains respectful relationships with coworkers, and completes assigned tasks.

Training & Personal Development

• Earns and maintains PTCB certification or state-required certification/registration.
• Attends training, completes PPLs, and acquires continuing education credits to stay updated in healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.