Pharmacy Customer Service Associate

TalentAlly; Warrenton (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector seeks a Pharmacy Assistant to enhance customer experience and support pharmacy operations. The role involves assisting pharmacists, engaging with customers, and maintaining compliance with pharmacy policies. Ideal candidates will have strong customer service skills and PTCB certification.

Qualifications

• Fluency in English required.
• Flexible hours including evenings and weekends.

Responsibilities

• Assist the pharmacist with pharmacy practice and patient information.
• Engage customers and resolve issues for a positive experience.
• Support pharmacy tasks including filling prescriptions.

Skills

Customer Service

Communication

Problem Solving

Math Skills

Computer Skills

Education

PTCB Certification

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under supervision, in pharmacy practice, including using pharmacy systems to obtain patient and drug information and process prescriptions, in accordance with regulations.

Customer Experience

• Engages customers and patients by greeting them, offering assistance, resolving issues, and answering questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends products, handles transactions, manages inventory, and maintains store appearance.
• Supports pharmacy tasks such as entering patient and drug info, filling prescriptions, and ensuring compliance with policies.

Training & Personal Development

• Maintains PTCB certification and attends required training to stay updated in healthcare and pharmacy fields.

Qualifications

• Must be fluent in English (except Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Experience in retail, prior Walgreens work, good math and computer skills, and PTCB certification are preferred.

We consider applicants with arrest and conviction records. Walgreens is an Equal Opportunity Employer. Compensation varies based on several factors. To review benefits, visit jobs.walgreens.com/benefits.